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EXPENSE MANAGEMENT


DARRYL MCGARVEY, DIRECTOR OF CHANNEL DEVELOPMENT, SAP CONCUR Last 100


I can still only marvel at just how far Optical Character Rec- ognition (OCR) technology has come. Not only can you take photos of a receipt, which itself was a huge leap


forward, but the technology can read that receipt, understand what it is for and correctly assign it in an expense claim – fully itemised. Next 200 By 2035, I’d expect travel bookings and payments will be facilitated from calendars. Being able to create a meeting, book the travel and arrange the payment with a simple meeting request from Outlook is the business traveller’s Utopia. When it comes to expenses, I imagine a world where travellers pay for on-the-go expenses using a simple authorisation button on their mobile. Through smart technology, the garage, hotel or restaurant would know who they are and how much they spent and get approval instantly. Top tip for modernisation


Travel, procurement and expense are interconnect- ed and should be combined in an all-encompassing RFP. The end-to-end process of payment and expense claim software should be streamlined. Further integration should also see payment and


expense data entwined with company duty-of-care programmes so travellers have peace of mind that their company knows where they are, regardless of how they made their booking. Think of what Uber has done, automatically updating travellers’ locations, and think of how far-reaching this concept could be and where it could be taken


MARIA PARPOU, MANAGING DIRECTOR, BARCLAYCARD COMMERCIAL PAYMENTS Last 100


Rapidly increased card adoption has built ubiquitous payment rails across the globe. This has resulted in more seamless business travel, avoid- ing the need to carry local currency and allowing businesses to au- tomate payment reconciliation and expense management. Next 200


All personal and corporate payment details will be linked to secure virtual wallets, with


payments authorised and pro- cessed invisibly by facial recognition


and beacon technology. Top tip for modernisation


Embrace digital payment technologies, such as virtual cards, and use APIs to integrate payment systems into every touchpoint to streamline the overall booking process.


100 SEPTEMBER/OCTOBER 2019


IN THE FUTURE, PAYMENTS WILL BE MADE VIA DIRECT BIOMETRICS – NO CARDS OR PHONES REQUIRED. THERE HAVE BEEN SOME FINGERPRINT TESTS FOR THIS ALREADY


ANANT PATEL, VICE-PRESIDENT EMEA & APAC, WEX Last 100


While the sheer number of choices can be overwhelming, there are more opportunities than ever to find a provider and approach that suits your business. Next 200


Travellers will demand frictionless payment and expense processes that live up to their expectations. Top tip for


modernisation Rather than choosing a provider which simply meets your needs today, build a partnership with experts who will innovate with you.


STEVE ROBSON, HEAD OF COMMERCIAL CARDS EMEA, CITI Last 100


The internet and digital booking/payment and management were revolutionary. Next 200


In the future, payments will be made via direct biometrics – no cards or phones required. There have been some fingerprint tests for this already. Top tip for


modernisation Go digital and permit a wider range of payments but with controls for compliance and fraud. Embrace the app! buyingbusinesstravel.com


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