Meet the Team Gaming Laboratories International - EMEA
NAME Francesca Capomolla ROLE Account Manager EMEIA START DATE WITH GLI August 2019 COUNTRY OF BIRTH Italy
COUNTRY OF RESIDENCE Te Netherlands
LANGUAGES Italian, English,
REGIONAL RESPONSIBILTIES
My role is focused mainly in EMEIA, but if a customer would like to go live with games and/or platforms in different markets (eg., LatAm and/or the US) I have the experience and knowledge to provide them with guidance and assistance during the process.
NAME Jakub Stefka
ROLE Key Account Manager
START DATE WITH GLI 2018
COUNTRY OF BIRTH Czech Republic
COUNTRY OF RESIDENCE Spain
LANGUAGES Czech, Spanish, English, German
REGIONAL RESPONSIBILTIES
I work with clients from the EMEIA take their portfolio global. EXPERTISE/BACKGROUND
I gained my first working experience in the family business. I
got involved in international relations during internships at my High School and University. I have a master’s degree in law, and also studied international business.
HOBBIES/INTERESTS
I enjoy traveling, sports, and riding my motorbike. I enjoy an active lifestyle, spending time with my family, which includes the best woman in the world- my wife, our three wonderful children, and our border collie.
WHY DID YOU JOIN GLI?
Te management team at GLI engaged me from the first moment we met. Te organisation is
WHY DID YOU JOIN GLI? EXPERTISE/BACKGROUND
My bachelor’s and master’s degrees are both focused in economics. (Bachelor’s in economy and Master in Business Administration/ Management). Recently I took part in the executive program in Artificial Intelligence for Business Innovation. Te course is for professionals who are interested in understanding the AI processes and how AI can help companies to innovate.
HOBBIES/INTERESTS
1) Mentor for young students: In my free time I am an educational mentor for students.
2) Travel 3) Eating good food
When I joined GLI, it was the first time for me in the gaming industry and I have to confess that I had some doubts the first day. Am I doing the right thing? I’ve been here now for fiveyears, and every day I say I made the right choice. With GLI, I was able to combine my interest in technical compliance and my desire to help people achieve their goals. GLI was the right fit for me.
WHAT DO YOU ENJOY MOST ABOUT YOUR ROLE?
I've always loved helping people, and with GLI, I can put my passion into practice. In times of need, I always try to be there and find a solution together with my customers. I love when the client understands that I have not worked for them but with them!
WHAT RESPONSIBILITIES DO YOU HAVE IN YOUR ROLE?
I am the main contact of several gaming suppliers and operators in both the online and land-based sectors. I support them on a daily
professional in all aspects of the work they do and has coverage in all countries of the world. Tey work to the highest level of standards and are the most referenced company in certification and compliance services.
WHAT RESPONSIBILITIES DO YOU HAVE IN YOUR ROLE?
My role is to be representative of GLI for our clients. So I take care of their needs before, during, and after any project to make sure they are complete and the client is satisfied. I keep clients informed of potential new markets, any regulation changes, and coordinate internally. I am thankful I get to work with many departments across GLI which operate with the highest professionalism and knowledge, so we’re always able to support client’s needs, with the added advantage of having the same team from start to finish.
WHAT DO YOU ENJOY MOST ABOUT YOUR ROLE?
I enjoy being in touch with people, having a client-facing role, and
basis through the entire compliance and testing process, from the first meeting together till the end, when the certification has been issued.
WHAT ARE THE BIGGEST CHALLENGES?
Working in Sales and being responsible for several customers also means I interact with people who can be very different from each other (and from my personality). Every customer has their own way to communicate. Te biggest challenge is to try to adapt myself to each personality with the goal of helping the person in front of me to achieve their goal.
WHAT DO YOU LIKE ABOUT WORKING WITH CLIENTS?
I love human interactions and to bring “peace of mind” to my clients. When it comes to business, people need to be able to trust their Account Manager and make sure that there is someone ready to support them through every step.
Trust is very important in business, and when you've earned it's great to see what you can achieve together!
supporting clients in exploring new opportunities for their business. I work with many different cultures and mentalities, which makes every day different and allows me to learn new things all the time.
WHAT ARE THE BIGGEST CHALLENGES?
One of the biggest challenges is helping clients understand the complexity of the end-to-end compliance processes in a rapidly evolving environment. Whether it’s starting a new project with smaller accounts or working with an established industry leader, our approach is to deliver GLI’s world- class services and nothing less.
WHAT DO YOU LIKE ABOUT WORKING WITH CLIENTS?
I enjoy creating strong partnerships and building mutual respect. By providing additional value as a company, we can create long-term relationships. It’s important that the client feels GLI is working together with them as colleagues from one team and supporting them to grow rapidly in new markets.
WIRE / PULSE / INSIGHT / REPORTS P19
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114
