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June, 2020
Service 4.0: Smart Service Concepts Require New Solutions
By Mark Ogden, Senior Manager — Regional Marketing Americas, ASM Assembly Systems
tion. The goal is to move away from the classic, reactive approach to more predictive and proactive models in service and maintenance. In today’s SMT manufacturing
T
environments, machines continuous- ly produce large amounts of data that can be used for predictive and proac- tive maintenance purposes. ASM offers its customers software and workflow solutions for comprehen- sive equipment connectivity, includ- ing for machines from other manu- facturers. This is accomplished in most cases by open and standardized communication protocols, such as IPC-Hermes 9852 or IPC-CFX. One of the company’s goals is to
provide its customers’ employees with as much transparency as possi- ble, regarding the processes that are most relevant to them. For example, ASM’s systems can notify operators of upcoming set up or splicing tasks, assign them based on the operators’ qualifications and include all neces- sary information with these assign- ments. As a result, it is now possible to
deploy the operating staff in “smart operator pools” much more efficiently and across multiple lines. In line with its general philosophy, ASM
he integrated smart factory needs new, more-efficient serv- ice concepts for SMT produc-
wants to extend its focus on trans- parency, proactive operations and the inclusion of information to elec-
izes maintenance schedules, collects machine and sensor data during pro- duction and provides service techni-
flexible production environment and executed much more efficiently. It is even able to send control commands to the line. For example, it can block feeders from use, because they require maintenance or have raised red flags in recent setups. All service- related information is stored and doc- umented in a central repository, where ASM’s maintenance and veri- fication tools store their inspection reports automatically. In addition, the fabLIVE soft-
ware module from Critical Manufac - turing, within ASM Equipment Center, makes it possible to generate a 3D image of the entire production floor. Traffic light symbols on the visualized lines and equipment signal their status, and detailed information, maintenance schedules, etc., are a mouse click away. ASM machines on the line
The remote smart factory provides intelligent operator guidance on mobile devices and VR glasses.
tronics manufacturers’ service teams by offering new solutions.
Central Maintenance Management
ASM Equipment Center is a
new software solution for non-propri- etary service management. It organ-
cians with digital checklists and maintenance instructions, also in video form, for their assignments. This way, service teams can
plan and manage all of their opera- tions transparently with a single pro- gram. Maintenance and service can be synchronized with even the most
Specialty Test Equipment at Affordable Prices
appear automatically in digital twin form, along with their configuration, maintenance schedules, instructions, and checklists. Data and machine models from other makers can be imported or generated from scratch in the ASM Equipment Center.
Separate Service Network ASM Remote Factory combines
all ASM line components and systems into a remote service LAN that is sep-
Continued on next page
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