46 Taking the Pressure
Labtech International announced special offers for microplate reader health checks and free thermocycler validation to promote their expanding service and support capabilities. Many laboratories only consider using service support for maintenance and breakdown repair. Condition monitoring and regulatory compliance, however, are just as important. The special offers are designed to confirm instrument status and identify potential future issues to minimise the risk to the analytical processes and to avoid more significant costs.
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The time when customers realise how good their local supplier is at providing support is when things go wrong, especially as there is never a convenient time for such events to occur. In a breakdown situation fast response is essential. Labtech International therefore generally provides onsite rather than back to base servicing, using highly trained accredited engineers who utilise certified test equipment and approved spare parts. In an emergency Labtech International can supply loan equipment or offer long term hire contracts to ensure that the laboratory continues to function. As prevention is better than cure however, Labtech International offers customised maintenance agreements to meet individual laboratory requirements, be it simple preventative maintenance or documented critical component monitoring. For regulated environments full validation is available incorporating NIST/NAMAS traceable equipment and standards. The latest flexible and adaptable support plans are designed to take into account workload, risk factors, pre-emptive repair and product life cycles while being sympathetic to budgetary constraints. For example, their Service Upgrade Scheme allows customers to slowly replace their aging fleet of instruments within a fully comprehensive contract period. The new instruments will also have inclusive warranties, which will reduce the overall cost of service provision each quarter, leading to significant mid-term cost savings.
Jenna Barnard, UK Support Manager, said: “With experience in both engineering and applications the Labtech International customer support team is able to respond to just about any kind of situation, from breakdown to method development issues. Regular maintenance of their laboratory instrumentation means that our customers benefit from lower running costs, longer instrument lifetimes, higher reliability plus improved performance. Our PhD qualified applications team is great for trouble shooting and helping our customers get the best out of their instrumentation as we appreciate the real costs of producing poor quality measurements.”
Labtech International now also supports the installed base of G-Storm and MJ Research thermal cyclers plus laboratory freezers, centrifuges and incubators in addition to their distributed products from NanoDrop, Tecan and Illumina.
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LABORATORY PRODUCTS
Hydrogen Analyser Product Line with Affordable New Models
H2scan Corporation has announced the official launch of two new HY-OPTIMA™ hydrogen analyser models designed for implementation in highly contaminated environments. This builds on the Company’s December announcement of their HY-OPTIMA 2700 In-Line Process Hydrogen Monitor, H2scan’s most robust analyser to date.
“We’re proud to officially offer all of our customers more choices for measuring hydrogen in the presence of high-percentage contaminants such as Hydrogen Sulphide (H2S) and Carbon Monoxide (CO) – now with increased contaminant potential and at an affordable price point,” said Dennis Reid, H2scan’s President and CEO. “The 740 is suitable for process applications not requiring explosion-proof certification, and the 1740 is IS-rated and perfect for hazardous locations. Both are especially ideal for refinery applications that require H2S and CO tolerance.”
The new HY-OPTIMA 740 and 1740 analysers support tolerance of 10% H2S and 20% CO environments and uniquely offer real-time indication, accurate hydrogen indication within multi-component and varying-component gas compositions, and do not require a reference gas. To date, they have purposely been in use by limited industrial customers but are now commercially available to all.
“We’ve used H2scan’s analysers for over a year in challenging, contaminated settings and are extremely happy with their performance. Their expansion of their HY- OPTIMA line is extremely beneficial to the process, refinery, and petrochemical industries,” said Steve Bernardin, Analyser Engineer at BP Cherry Point.
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Circle no. 165 Contact:
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