Thursday, 21st
December 2017 017
ment, both in the internal environment and external environment at work. A course was devised and delivered in house by SECAD using the coach- ing and training expertise and capacity of SECAD staff. The course focussed on
understanding key aspects of customer service, how to create a positive cus- tomer environment, the value of the customer and how to deal
with com-
plaints. Working with 16 course
• William O’Halloran ‘Wild Works’ Co-Ordinator.
and Passage West. SEC- AD endeavours to make services available at a cen- tre that is as accessible as possible for all clients. An important element
is that services are hosted within community owned facilities or a centre where other
broader services
and supports can be of- fered and availed of by clients.
Sectoral Skills for Work
Programmes to im-
prove employability. In 2016-2017, as the
economy began to grow, people returning to em- ployment were
required
to upskill to improve their prospects of employment. Many required a formal qualification and were encouraged to avail of formal training from var- ious education partners including Cork Education & Training Board (ETB). Additionally, a cohort
of clients in 2016-2017 required very flexible, ac- cessible and person cen- tred programmes in order to avail of emerging op- portunities. In a number of these cases SECAD di- rectly intervened and uti- lised the skills of its own team, with the support of
external trainers where needed. The following is one example of these sec- toral programmes.
Customer Service SECAD identified cus-
tomer service skills as ap- plicable and transferable to all
types of employ-
participants, SECAD bridged the gap to the workplace by organising field trips to local employ- ers in relevant sectors, for example, Midelton Park Hotel in the tourism sec- tor.
‘’The great course was a refresher for me
to know what’s involved in writing a great CV. It also helped me to meet new people and it opened doors to find my new role in administration.’’ Li Chai – course partic-
ipant
Wild Work and the All-Ireland Pollinator Plan At a launch event in
July 2017, SECAD in- troduced a new initiative – Wild Work (www.wild-
work.ie). Wild Work aims to bring people together to facilitate positive action to benefit nature and it is committed to helping people, help nature, help people. Essentially, Wild Work supports; • Employment oppor-
tunities and work expe- rience in the biodiversity sector. • Educates and raises
awareness to help wildlife thrive and improve un- derstanding and respect for nature. • Benefits society by
facilitating business and communities to reap the physical and mental health benefits of engag- ing with nature.
One of the key pro-
jects that Wild Work is developing is the creation of pollinator corridors. Pollinator corridors are typically planting strips
to encourage pollinators such as bees which are vi- tal to a healthy ecosystem. SECAD is starting with industrial land owned by companies and working with the staff of these businesses to help spread the idea of creating pol- linator corridors at home or within communities. The National Biodiver-
sity Data Centre devel- oped an All-Ireland Pol- linator Plan to highlight the major issues facing pollinator species with many under threat
of
extinction. Significantly, SECAD was named as an agent of positive change in this plan, one of only a very small number of Lo- cal Development Groups across the Island of Ire- land. The board of SECAD
Partnership first instigated the development of Wild Work with an investment of €100,000. Wild Work is now calling on business- es across Cork to become key investors in the de- velopment of the largest man-made pollinator cor- ridor in Ireland.
info@eastcorkjournal.ie
21
• Board Staff and Management of SECAD. @eastcorkjournal / #eastcorkjournal eastcorkjournal Tel: 021 463 8000 • Email:
info@eastcorkjournal.ie • Web:
www.eastcorkjournal.ie
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