The Better Bank
Building The Better Bank
A Message from Our CEO 2014 Snapshot About TD Corporate Responsibility at TD Scorecard and Goals
Material Issues How We Operate Responsible Banking Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting
Scorecard and Goals
This table summarizes the key performance indicators that help us track our progress against our corporate responsibility objectives. Objective
Measure (2014 target if applicable)
RESPONSIBLE BANKING 1. Deliver legendary customer service
2. Create value in the real economy 3. Increase financial literacy
Customer Experience Index - TD Canada Trust Customer WOW! Index - TD Bank Distributed economic value1
Questions answered through TD Helps
BUILD AN EXTRAORDINARY WORKPLACE 4. Provide a great place to work
5. Be diverse and inclusive to reflect the communities we serve
CEI score (36.1) CWI score (37.4) $ millions #
Number of participants in a TD-sponsored program # (150,000)
Increase Employee Engagement Index Reduce voluntary turnover in the U.S. Women on Board
Women in Leadership2 Minorities in Leadership2 People with Disabilities Aboriginal Peoples
BE AN ENVIRONMENTAL LEADER 6. Embed the environment into our
financing decisions 100% of transactions reviewed against TD’s
Environmental & Social Credit Risk Management process, which includes the Equator Principles
7. Reduce our environmental footprint Maintain carbon neutrality as TD continues to grow
20% reduction in paper use by 2015
Migrate entire real-estate portfolio to Energy Star Portfolio Manager®
STRENGTHEN OUR COMMUNITIES
8. Give financial support to create change
9. Encourage volunteerism in our communities
10. Influence suppliers to use responsible practices
All data represents the fiscal year ending October 31, 2014.
*TD Canada Trust and TD Bank will be moving to a new Experience metric in 2015. 2014 results are not comparable to 2015 targets. 1
Economic Value Distributed as defined by the Global Reporting Initiative. Please see page 17 for more details. 2 Leadership defined as executive and senior management roles.
TD 2014 Corporate Responsibility Report Page 5
Total donations
Number of hours volunteered by TD employees Number of suppliers assessed for
responsible practices $ millions hours # $82 (up from $74.7 in 2013) 96,323 (up from 65,000 in 2013) 108 (up from 85 in 2013) Increase year over year % (100)
carbon-neutral % relative to
2010 baseline Achieved 100% Y 9% reduction 100% Y #
% %
% in Canada % in Canada % in Canada % in Canada
35.4 37.8
$18,812 (increase of 12% from 2013) 60,000
Over 294,000 4.20 (up from 4.17 in 2013) 300,000 Increase year-over-year
20.20 (down from 22.24% in 2013) Reduce year-over-year 31.0%
33.7% 11.2% 4.4% 1.4%
54.1* 56.8*
2014 Actual 2015 Target
G4-2
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