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Material Issues

Building The Better Bank Material Issues

Stakeholder Panel 2014 Matrix and Trends Contextual Trends

How We Operate Responsible Banking Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting

Contextual Trends


The sustained climate of low interest rates continued to impact our business.

Low interest rates have kept debt affordable for the average household and lending in Canada and the U.S. has continued at a moderate pace.

If perpetually low interest rates encourage additional borrowing, we may see increased risk of households unable to meet debt obligations in the event of a sudden rise in interest rates.



Over half of the world’s population now lives in cities – in North America the number is over 80%2

. Urban

growth is occurring both horizontally and increasingly through vertical densification. This puts tremendous strain on the demand for natural resources. Adding to this challenge is the need to adapt to a changing climate and build resilience into our cities.

As the majority of TD employees and customers live in urban centres, we see the need for smarter cities, with more efficient use of resources.


Demographic shifts continue to have an impact on the workforce and the prospective labour market. Almost one in five Canadians are immigrants and are projected to account for 75% of the country’s future population growth by 20173


There is a growing concern that rising income inequality in advanced economies is posing a threat to economic growth and long-term prosperity.


Recognizing the impact of an aging population and other demographic shifts. TD is focused on innovative solutions to recruit, retain and build strong talent for the future.

10 year th

A major concern with rising income inequality levels in Canada and the U.S. is that if pushed higher, they could jeopardize social mobility.

A full discussion on this topic can be found here: TD Economics: The Case for Leaning Against Income Inequality in Canada.


There were several high-profile security hacks in 2014 that drew international attention and raised many questions.

All stakeholders are understandably concerned about privacy and security in the digital age. Companies are increasingly aware of the investment required to eliminate vulnerabilities in their technology. For more on how TD is addressing data security, refer to privacy and data security.


The global mobile-phone market is expected to reach 5.1 billion users by 20171

. Mobile banking is dramatically

changing the way customers complete their day-to-day financial transactions.

All banks are seeking to understand the best model to sustain customer relationships in an increasingly digital world. While most transactions are now done virtually, the majority of customers still prefer to receive complex financial advice in person.

A number of global trends continued to make headlines during the course of our materiality assessment. While these trends are not within TD’s direct control, they nevertheless influence the economic context in which we operate and inform our business decisions.

1 2 3 Worldwide-Will-Total-175-Billion-2014/1010536 Highlights.pdf

Statistics Canada Population Projections of Visible Minority Groups, Canada, Provinces and Regions, 2001 to 2017

TD 2014 Corporate Responsibility Report Page 10

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