Extraordinary Workplace
Building The Better Bank Material Issues How We Operate Responsible Banking Extraordinary Workplace
Employee Engagement Diversity and Inclusion Health and Well-Being
Environmental Leadership Strengthening Communities Reporting
Employee Engagement
MANAGEMENT APPROACH
To create a highly engaged workforce, we: n
Work closely with our employees to understand and respond to what matters to them – the tangibles and intangibles, monetary and non-monetary
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Give them wide-ranging opportunities to learn and develop so they can reach their full potential
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Focus on management behaviour in helping to design a positive, inclusive work environment
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Communicate openly and regularly about TD’s mission, values and culture – effectively connecting the dots for our employees
2014 PERFORMANCE
Global Engagement Survey In 2014, we conducted our annual employee engagement survey, TD Pulse, across all of our locations globally, and 90% (74,283) of employees participated.
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The overall engagement score increased to 4.20 in 2014 versus 4.17 in 2013 (on a five-point scale). This is a best-in-class level of engagement as defined by the Aon Hewitt Employee Engagement Index and the Great Place to Work survey, the two industry benchmarks we use to gauge our performance.
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Employees told us that TD excels in the areas of communication and listening, inclusion, customer focus, supporting employee growth and leadership. An area where employees noted they need more support is additional tools and technology to do their jobs. In response, TD has invested significantly to improve both the access and the functionality of online resources.
Management teams across the company use the survey results, which are analyzed by business area, region and demographic groups, to drive ongoing improvements in our workplace practices.
Employee Turnover TD’s average global turnover for 2014 improved slightly, to 18.40% from 19.17% in 2013.
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In Canada, voluntary turnover was 9.26% In the U.S., voluntary turnover was 20.20%
Voluntary turnover rates are higher in the U.S. banking industry, including in TD’s U.S. operations. We saw improvement during 2014, and continue to address opportunities. There is an integrated U.S. plan in place to reduce voluntary turnover, with strong executive and HR sponsorship. Major efforts underway include: improving our new- hire processes to better match skills for key roles, focusing on part-time/temporary employees and their unique needs and increasing awareness for all employees of career development, coaching and mentoring opportunities.
Named one of the 50 Best Employers in Canada for the seventh year in a row Aon Hewitt
Named one of the 50 Best Workplaces in Canada Great Place to Work Institute
Named one of the Best Workplaces in the United Kingdom Great Place to Work UK
Received the Gold Canadian Award for Training Excellence
Canadian Society of Training and Development
TD Bank was named a Training Top 125 winner for the eighth year in a row for employee development
Training magazine
TD 2014 Corporate Responsibility Report Page 29
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