This page contains a Flash digital edition of a book.
Responsible Banking


Building The Better Bank Material Issues How We Operate Responsible Banking


Economic Value Customer Service Privacy and Data Security Access to Banking Products and Services


Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting


Privacy and Data Security


PR-8


TD customers are offered free protection through McAfee Internet Security for one year, as well as through Trusteer Rapport.


2014 PERFORMANCE n


In Canada, we had one privacy complaint from a customer in which the Office of the Privacy Commissioner of Canada ruled in favour of the customer. There were no such cases in 2013.


n


TD established an Office of the CDO (Chief Data Officer) with accountability for leveraging our data assets. Continued investment in data analysis will allow us to provide superior end-to-end customer experience and build our leadership position in the digital banking arena.


Q&A CYBERSECURITY AT TD:


An interview with Paul Milkman, Senior Vice President, Technology Risk Management and Information Security


Q:What investments were made in 2014 to further protect TD customers and employees from cyber-attacks?


A:TD continually invests in cybersecurity and has a mature program experienced in dealing with cyber-attacks. Last year, we made substantial investments in customer protection, data leakage protection and perimeter security, adding to investments made the previous year in malware detection and threat analytics. Going forward, our goal is to further enhance our model for securely interacting with mobile devices and cloud services. We will also continue to strengthen our defenses against advanced malware and determined adversaries. Together these efforts constitute a robust arsenal with which to protect the bank and our customers.


Q:What is the rationale behind these different investments? GO DEEPER TD’S PRIVACY COMMITMENTS


TD’S ONLINE AND MOBILE SECURITY GUARANTEE


PHISHING – HELPING CUSTOMERS PROTECT AGAINST FRAUD


TOOLS AND RESOURCES TO PROTECT YOUR PRIVACY


TD 2014 Corporate Responsibility Report Page 21


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A:TD strives to maintain an exceptional ability to quickly defeat cyber-attacks. To achieve this, we invest in multiple layers of defence, including real-time monitoring, and preventive and detective controls, all enriched by threat intelligence. Our cybersecurity program is global. It fully integrates people, processes and technology, with consistent execution throughout our business.


Q:What about investments in people?


A:Talent is a top management challenge. Well-trained cybersecurity experts play a critical role in our security strategy. I’m proud to say that TD is an employer of choice in this area. We recently hired a new Vice President of Cybersecurity and, over the past five years, have increased the size of our team, with commensurate investments in systems and processes.





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