The Better Bank


Building The Better Bank


A Message from Our CEO 2014 Snapshot About TD Corporate Responsibility at TD Scorecard and Goals


Material Issues How We Operate Responsible Banking Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting


Corporate Responsibility at TD


These are the values that apply to all employees and directors for all bank activities, all of the time.


OUR VISION: To Be The Better Bank


OUR MISSION:


We will be the Best Run, Customer-focused, Integrated Financial Institution with a Unique and Inclusive Employee Culture


OUR STRATEGY:


To produce long-term, profitable growth by building great franchises and delivering value to our Customers, Shareholders and Communities


OUR GUIDING PRINCIPLES: n


Deliver Legendary Customer Experiences n Be an Extraordinary Place to Work n Operate with Excellence n Understand Our Business


n


Take Only Risks We Understand and Can Manage


n Enhance Our Brand n


Increase Shareholder Value


Strengthen Our Communities


Create value in the economy Give financial support to create change


Encourage employees to volunteer


Collaborate with community partners


Influence suppliers to use responsible practices


Be an Environmental Leader


Continuously improve our environmental footprint


Embed the environment into our financing decisions


Provide green product and service options for customers Engage stakeholders


Be The Better Bank


Our Corporate Responsibility Strategy is built on four themes that contribute to TD’s overall vision.


Responsible Banking


Deliver legendary customer experiences


Provide responsible products and services Improve access to banking


Be the bank of choice for diverse communities


Resolve complaints fairly and quickly Increase financial literacy


N


Build an Extraordinary Workplace


Be a Best Employer Foster a diverse and inclusive workplace


Employ a highly engaged workforce Attract and retain great talent


Create opportunities for development Build future leaders


GO DEEPER


CORPORATE RESPONSIBILITY GOVERNANCE STRUCTURE


TD 2014 Corporate Responsibility Report Page 4


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Guiding Principles / Leadership Profile / Code of Conduct / Ethics and Integrity / TD’s Risk Appetite HOW WE OPERATE


B


V


E


S


D


I


U


V


C


E


R


N


S


E


A


N


N


D


E


I


S


N


E


C


L


I


U


D


S


I


V


B


E


–


–


E


B


V


E


I


D


S


I


V


L


E


C


R


S


I


E


D


A


N


U


E


V


▲


R


A


D


I


L


I


E


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