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Responsible Banking


Building The Better Bank Material Issues How We Operate Responsible Banking


Economic Value Customer Service Privacy and Data Security Access to Banking Products and Services


Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting


Privacy and Data Security


WHY IT’S MATERIAL TO TD +


The number of cyber attacks has increased globally, affecting many sectors. TD has made strategic investments in people, technology, and programs in order to protect itself and its customers from this risk.


Technology and information-security risks for large financial institutions like ours have increased in recent years. This is due, in part, to the proliferation, sophistication and constant evolution of new technologies and methods used by those who wish to cause disruption or criminal damage.


The consequences of a breach in privacy and data security include financial loss, disruption to our operations and unauthorized release of confidential information. Such incidents could have a negative impact on the sustainability of our business in terms of public trust and ultimately our brand and our reputation.


MANAGEMENT APPROACH


The bank actively monitors, manages and continues to enhance its ability to mitigate these technology and information-security risks through enterprise-wide programs, industry best practices and robust threat and vulnerability assessments and responses.


TD’s commitment to information security is reflected in the bank’s overall governance structure. Cybersecurity topics are managed by the Enterprise Risk Management Committee through the Senior Vice President, Technology Risk Management and Information Security. A new Vice President of Cybersecurity was hired last year.


TD’s Chief Executive Officer is a member of a CEO Advisory Committee to the Prime Minister of Canada, and senior TD executives in Canada and the United States are active advocates in industry and leadership groups.


TD’s Privacy Program is led by the Global Chief Privacy Officer, who reports to TD’s Global Chief Compliance Officer. Local privacy officers are responsible for the jurisdictions where the bank operates. The Global Privacy Program includes policies, procedures, standards and guidelines to help protect the privacy of our customers’ personal information and mitigate privacy risk. Our employees also complete a mandatory privacy and information-security training course, which is refreshed annually.


We are committed to creating a safe and secure environment for our employees and customers, and to complying with the many industry-level codes of conduct and public commitments designed to protect the interests of consumers.


Mobile Apps Privacy Code. The bank introduced a new Mobile Apps Privacy Code to advise users how TD handles the information it obtains when they use the TD app.


PROTECTING CUSTOMERS AGAINST FRAUD


TD Online and Mobile Security Guarantee. In the unlikely event a customer experiences a TD account loss resulting from a transaction through a TD online or mobile service, they will receive 100% reimbursement provided their security responsibilities have been met.


The safeguards TD has put in place to protect the security, privacy and integrity of customer information during transactions include: secure firewalls to help prevent unauthorized access to TD internal systems, data encryption to help ensure that customer information can only be decoded and read by TD’s online and mobile environment, and around-the-clock monitoring to maintain the quality of TD’s systems and proactively help identify unusual customer account activity.


TD 2014 Corporate Responsibility Report Page 20





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