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Responsible Banking


Building The Better Bank Material Issues How We Operate Responsible Banking


Economic Value Customer Service Privacy and Data Security Access to Banking Products and Services


Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting


Access to Banking


EC-8 WHY IT’S MATERIAL TO TD HEADLINE PERFORMANCE


TD serves a broad diversity of customers across 2,500 communities in North America and access to our services is a key management priority. We continue to remove barriers and make banking more accessible and inclusive, particularly for vulnerable and under-served populations.


New to Canada


TD launched a New to Canada program providing advice and support for new immigrants.


MANAGEMENT APPROACH


TD has strategies in place to ensure that products, services and marketing initiatives reflect the communities and cultures that are part of our operational footprint.


Checking Account Transparency


TD Bank placed in the top 10 U.S. banks by Wallet Hub.


Gold Award


TD was awarded gold in the Progressive Aboriginal Relations Certification program.


We work to increase social and physical access to our business in all communities. TD opens personal accounts regardless of whether a person is unemployed, is or has been bankrupt, or is unable to make an initial deposit, as long as required conditions are met. TD is involved in many innovative programs to help remove social barriers and increase access primarily through TD’s financial education initiatives. By equipping people with the tools and knowledge to manage their accounts, we can help improve their financial stability and personal well-being. Refer to Financial Education for details.


The fundamental values of diversity and inclusion are ingrained and promoted through our Strategic Framework and Guiding Principles, supported by our Corporate Diversity Office and, at the highest levels, by TD’s Diversity Leadership Council (DLC), which reports into the Group President and CEO.


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GO DEEPER NEW TO CANADA WEBSITE


CASE STUDY: PRESERVING WEALTH FOR FUTURE GENERATIONS


BUILDING PRIDE: CELEBRATING THE LGBTA COMMUNITY


TD AND ABORIGINAL COMMUNITIES IN CANADA


TD 2014 Corporate Responsibility Report Page 22


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