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This is how we deliver Responsible Banking


Our long-term success and our corporate reputation depend on the ability to anticipate and meet the needs of our customers.


Our business strategy is aimed at delivering legendary customer service and convenience through an unmatched combination of advice, expertise, efficiency and improved accessibility.


HEADLINE PERFORMANCE 9th Year


TD Canada Trust was named “Highest in Customer Satisfaction Among the Big Five Retail Banks” for the ninth year in a row by J.D. Power in the Canadian Retail Banking Study1


MATERIAL ASPECTS IN THIS CHAPTER


n Economic Value n Customer Service


n Privacy and Data Security n Access to Banking


n Products and Services


Best Big Bank by


10th Year


IPSOS Best Banking Award to TD Canada Trust for Overall Quality of Customer Service


TD 2014 Corporate Responsibility Report Page 16


1 TD Canada Trust received the highest numerical score among the big five retail banks in the proprietary J.D. Power 2006-2014 Canadian Retail Banking Customer Satisfaction StudySM . Study based on 17,183 total responses and measures opinions of consumers with their primary banking institution. Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2014. Your experiences may vary. Visit jdpower.com


awarded to TD Bank, America’s Most Convenient Bank®


Money magazine for the second year in a row


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