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This report is designed to be viewed online. The links provide access to more details, additional resources, supporting videos and case studies.


On the cover


Note: Throughout this report, “TD” refers to TD Bank Group. “TD Bank” refers to TD Bank, America’s Most Convenient Bank®


. All currency is in Canadian dollars


unless otherwise noted. All material restatements and significant changes from the previous report are described in the performance data footnotes.


GRI: TD has used the Global Reporting Initiative (GRI) framework for corporate responsibility reporting since 2007. TD’s 2014 Corporate Responsibility Report is written in accordance with the G4 framework and fulfils the requirements for a Core report.


+ Online GRI Index


Materiality Disclosure Service: TD’s 2014 Corporate Responsibility Report has successfully completed the Materiality Disclosure Service.


How we are building The Better Bank


2014 Corporate Responsibility Report ▲


Lisa Nguyen, a Customer Service Representative at the TD Canada Trust Woodward branch in Downtown Eastside Vancouver. Watch the video to learn more about this remarkable branch.


External Assurance Reports: Selected performance indicators were independently assured by Ernst & Young LLP. Ernst & Young performed a limited assurance engagement for a selected number of TD’s performance indicators including TD’s greenhouse gas emissions and Carbon Neutral Schedule, and TD’s paper usage figures. The results of Ernst & Young’s assurance engagements are documented in its assurance statement.


+ Assurance Statement for the 2014 Greenhouse Gas Emissions


+ Assurance Statement for the 2014 Carbon Neutral Schedule


+ Green Bond Assurance Report


Appendix: All of TD’s 2014 detailed social and environmental data, including three-year performance trends can be found in a separate online PDF.


+ Appendix: Performance Data


Symbol key Table of Contents


+ Supporting content (external links) Navigate to a different section


Facts and figures over which Ernst & Young LLP provided limited level of assurance


Facts and figures over which Ernst & Young LLP provided reasonable level of assurance


EN7 Indicates a GRI disclosure. Click to view the full GRI Index online. Ways to reach us


We interact with several stakeholder groups on a daily and/or weekly basis, responding to the issues and concerns brought to our attention. If you would like to contact TD with feedback, here are a few ways to reach us:


Customers: customer.support@td.com Shareholders: tdshinfo@td.com Investors: tdir@td.com Suppliers: tdsource@td.com Community groups: td.communitygiving@td.com Feedback on this report: crreport@td.com On Twitter: @TD_Canada or @TDBank_US By text: TDHELP (834357)


TD 2014 Corporate Responsibility Report

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