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The Better Bank


Building The Better Bank


A Message from Our CEO 2014 Snapshot About TD Corporate Responsibility at TD Scorecard and Goals


Material Issues How We Operate Responsible Banking Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting


January March April June


TD Named to the Global 100 Most Sustainable Companies TD was one of only five companies from Canada to make the international list.


Diverse and Inclusive TD Bank, America’s Most Convenient Bank®


was


recognized as a 2014 DiversityInc Top 50 Company for Diversity.


Continued Recognition in Sustainability


TD Says Thanks In a Big Way We turned ATMs into


“Automated Thanking Machines” to surprise loyal customers with trips, cash and more, with the moments captured in a YouTube video that received 18+ million views. Over 30,000 customers using branches, phone and online banking received a thank-you gift.


TD was the only Canadian bank recognized on the 2014 A List: The CDP Climate Performance Leadership Index for our efforts to combat climate change and reduce carbon emissions.


#TDTHANKSYOU CEO Transition


November 1, 2014 marked Bharat Masrani’s first day as Group President and CEO of TD Bank Group – an exciting new chapter for the organization.


2014 Snapshot


July August


TD Issues Green Bond TD became the first commercial bank in Canada to issue a green bond. The $500 million three-year bond supports the low-carbon economy.


Loud and Proud


TD was the Platinum Sponsor of WorldPride 2014 in Toronto. TD is a longtime sponsor of Pride celebrations across much of North America.


TD Continues To Be a Leader in Customer Satisfaction with Retail and Business Banking in Canada TD Canada Trust was named “Highest in Customer Satisfaction Among the Big Five Retail Banks” for the ninth year in a row by J.D. Power in the Canadian Retail Banking Study.1


TD Forests - Art For Trees TD Bank and the New York Restoration Project turned 115 of our NYC stores into a city-wide art gallery, displaying tree-inspired works of art by 10 New York based artists, with proceeds given to local conservation groups.


September October


November


1 TD Canada Trust received the highest numerical score among the big five retail banks in the proprietary J.D. Power 2006-2014 Canadian Retail Banking Customer Satisfaction StudySM with their primary banking institution. Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2014. Your experiences may vary. Visit jdpower.com


TD 2014 Corporate Responsibility Report Page 2


. Study based on 17,183 total responses and measures opinions of consumers





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