This page contains a Flash digital edition of a book.
Responsible Banking


Building The Better Bank Material Issues How We Operate Responsible Banking


Economic Value Customer Service Privacy and Data Security Access to Banking Products and Services


Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting


Economic Value


EC-1 WHY IT’S MATERIAL TO TD +


Healthy economies need healthy banks, and vice versa. Maintaining a strong business with solid earnings allows us to pay our employees fair wages and benefits, compensate our suppliers, support local small business, contribute to government revenues through taxes and provide dividends to our shareholders.


MANAGEMENT APPROACH


TD’s business strategy is to produce long-term, profitable growth by building strong franchises and delivering value to customers, shareholders and the broader community. We aim for repeatable and growing income streams, focus on customer-driven products and only take risks that we understand and can manage.


Top priorities in 2014 were to maintain our focus on customer experience, introduce new products and services that respond to genuine customer needs, resolve complaints fairly and quickly, improve access to banking and make TD the bank of choice for diverse communities.


2014 PERFORMANCE


In economic terms, the bank distributed $18.8 billion in direct economic value based on total revenue of $29.9 billion.


SUPPORTING SMALL-BUSINESS OWNERS


As the economic health of our communities depends to a large degree on the viability of their small and medium-sized businesses, TD is committed to helping those enterprises succeed.


n


In 2014, TD Canada Trust provided small- business customers with more than $1.5 billion in new and increased credit authorizations.


n


In the U.S., we provided more than 31,000 small-business loans totaling more than US$2.2. billion. 86% of these loans were for amounts less than $100,000.


Direct Economic Value Generated in 2014 (in millions of dollars)


2014 Revenue1 $29,961


OPERATING COSTS2 $4,389


SALARIES AND BENEFITS $8,451


2014 Distributed Value


Economic Value Retained


$11,149 SO-2


Direct and Indirect Impacts


TD’s impact on the economy is both broad and deep. When we succeed, the benefits of that success ripple through the economy, creating greater prosperity for the communities in which we operate.


Although banking products are more intangible than those of a retailer or manufacturer, their impacts can be far- reaching. For example, when managed responsibly, a mortgage provides a path to home ownership, financial stability and the social well-being that comes from feeling rooted in the local community.


Given the direct and indirect impacts of our business, we are profoundly aware of the importance of embedding corporate responsibility into business decisions. This is how TD’s vision, strategy and guiding principles help us navigate the path to building a Better Bank.


TAXES $2,702


1


CASH DIVIDENDS3 $3,188


COMMUNITY GIVING $82


Amounts based on International Financial Reporting Standards as issued by the International Accounting Standards Board. See the bank’s 2014 Annual Report for more information.


2 GO DEEPER ANNUAL REPORT


TD 2014 Corporate Responsibility Report Page 17


+


Operating costs include occupancy, equipment, marketing, professional services and communications. Refer to the 2014 consolidated financial statements for more information.


3 At October 31, 2014, the quarterly dividend was $0.47 per share, consistent with the Bank’s current target payout range of 40 to 50% of adjusted earnings.











Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62