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The Better Bank


Building The Better Bank


A Message from Our CEO 2014 Snapshot About TD Corporate Responsibility at TD Scorecard and Goals


Material Issues How We Operate Responsible Banking Extraordinary Workplace Environmental Leadership Strengthening Communities Reporting


Building a better bank is a journey of continuous improvement. It’s a process that begins with a commitment to being a responsible bank and is reinforced with feedback from our stakeholders to ensure that we’re on the right track.


At TD, we are profoundly aware of our role in society and continue to embed corporate responsibility principles and practices to ensure that each transaction is well-managed and remains within our risk appetite.


Progress In 2014


We delivered strong financial results in a challenging operating environment while making meaningful progress in our Corporate Responsibility performance. I want to highlight some of our governance and sustainability milestones.


We were the first Canadian commercial bank to issue a green bond, demonstrating that market instruments can deliver a return and drive an environmental mandate. We continued to champion diversity and inclusion through many initiatives, including our platinum sponsorship of WorldPride, hosted in Toronto. In the U.S., TD Bank, America’s Most Convenient Bank®


was


recognized by DiversityInc as a Top 50 Company for Diversity.


For our customers and colleagues, a highlight of 2014 was our #TDThanksYou campaign. TD ATMs were transformed into Automated Thanking Machines to create special experiences for customers. #TDThanksYou captured our commitment to legendary customer service.


TD’s sustainability performance also received significant global recognition. We were named one of the Global 100 Most Sustainable Corporations, and were included in the Dow Jones Sustainability World Index, which recognizes the top 10% of sustainable banks worldwide. TD was the only Canadian bank listed on the global climate performance leadership index produced by CDP to recognize actions to reduce climate change.


Building Better Communities


Many of the social and environmental challenges facing the world today require forward thinking and investment. We are helping improve our communities through affordable housing, green spaces and financial education. We are supporting our neighbours, community leaders, women and minorities. We are making investments in which the return on investment, while perhaps not immediately apparent, will deliver value over the long term.


Bharat Masrani Group President and Chief Executive Officer


The View Ahead


It is a privilege to lead more than 85,000 extraordi- nary TD colleagues who live our commitment to our communities. With our strong team and our better-business model we are well-positioned to continue delivering long-term value to our customers, shareholders and communities.


Thank you for your support.


A Message from Our CEO


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TD 2014 Corporate Responsibility Report Page 1




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