rated meeting rooms in a variety of themes, altered parking for the week, responded to many dietary restrictions, put a fence around the on site pond, and avoided use of spray pesticides on the grounds - all while taking care of many other details to help ensure a safe environment and suc- cessful outcome.
Bill Fink of Gaylord National Resort and Convention Center in National Harbor, MD said that his staff stands out due to the level of service they provide to meeting profes- sionals. The conference coordinator team becomes an extension of the meeting plan- ner’s staff, and the resort’s “Celebrity Services” team is specifically dedicated to handling all details for the group’s VIP guests.
“Both conference coordinator and celebri- ty services teams provide an outstanding level of service and support to meeting professionals, and allows us to stand apart from our competitors,” said Fink.
The conference coordinator team of event professionals becomes the “eyes and ears” on the event floor, overseeing that all details are completed to the planner’s exact specifications. Because the confer- ence coordinators are fully mobile and work with iPad devices, they can efficiently accommodate on-the-spot changes and requests, like making reservations, check- ing a flight’s status for an incoming VIP, and accommodating a host of other requests in order to give planners immediate informa- tion and support.
The celebrity services team is deployed to handle the details specifically for a group’s VIP guests, orchestrating everything from arrival and departure transportation, check-in, guest room preferences and any special requests. They become the person- al point of contact for a meeting planner’s VIPs so that the planner can focus on the logistical aspects of the event. The feedback from planners regarding this area is always positive, as it is one less worry for them during the meeting.
Meeting planners will find a high level of on-site support
for their IT, audio-visual,
decorating, drayage and destination man- agement needs at Gaylord National. Full- service teams based on-site are dedicated
44 September October 2013
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