Business profile


Real added value A


n unprecedented set of pressures face today’s rail industry; inflated passenger costs, rising charges for train operators and higher customer expectations means that squeezing every drop of value from an operation has never been more critical.


A credible way of meeting this challenge is to outsource functions to a facilities management (FM) provider. This isn’t just about finding someone to do it more cheaply - tapping into specialist expertise adds value to the quality of service while leaving the operator to concentrate on the nuts and bolts of his operation. For example, an FM provider can strongly influence the passenger experience through the ambience it helps to create, from the cleanliness of the trains to the quality of station lighting. Furthermore, a global player with proven multi-sector experience can bring


innovation from other industry sectors to the transport arena. One such area is energy management, an increasingly important concern that can be time consuming to address properly. As well as saving costs, boosting a company’s environmental credentials can attract industry recognition and helps forge closer links with the community, all of which impacts positively on an operator’s reputation.


It is an approach that underpins the work of ISS through its designated transport business delivered by a team of some 2,000 industry specialists. Serving some of the country’s largest and busiest rail network operators such as Northern Rail, Siemens, Heathrow Express, South West Trains, Tube Lines and East Coast Main line, services include M&E, fabric maintenance, waste management, security, grounds maintenance, vegetation, cleaning and


Flexibility Station management itself can be very


Facilities management provider ISS can add real value to the quality of your business, and already does for some of the country’s largest network operators


pest control to assisting passengers with reduced mobility. From the full facilities contract with


Northern Rail and Alstom Transport to specialist activity for CBS Outdoor’s poster changing operation, the scope of work is as diverse as the environments in which it operates. For example train depots and factories which manufacture parts for use in train maintenance and upgrade programmes are a very different proposition to the passenger focus at busy stations. ISS has the scope and expertise to meet these varying demands through a flexible approach and tailored solutions. It means the reality is very much the antithesis of an impersonal, one size fits all approach that has been the prevailing image of outsourcing in the past.


April 2013 Page 197


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