MACAU BUSINESS
Gaming industry service index at historic high
year from a fall recorded in 2019. The value was six points higher than the historic level of 139
recorded in the second quarter of 2017, with the base value set at 100 in 2013 when surveying began for 12 casinos. In spite of the three Covid pandemic, the index has been rising
steadily since the last quarter of 2019. Mystery shoppers were also employed for the survey. They
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described the participants – gaming industry workers – as “proactive”, “tolerant”, and with “smiles”. As a result, the gauge for smile has also rose to its historic high, at
ervice quality in the gaming industry has risen to a record high, a survey conducted by the Macau Gaming Research Association says. The group’s findings suggest that the Overall Gaming Service Index climbed to 145 in the last quarter of last
171, while that for proactive-ness hit the level of 172, a level not seen before. However, when it comes to negative reviews, some of the surveyed
were found to have been passive, and lacked smiles and interaction with guests.
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Chinese punters placed RMB300 bln in bets linked to Suncity online gambling
ainland Chinese gamblers had contributed over RMB300 billion (MOP339 billion/USD42 billion) to online gaming activities led by former Suncity Group boss Alvin Chau, China Central Television has reported.
According to a CCTV report, a court in Wenzhou, Zhejiang
province, believes that the junket operator could have pocketed around RMB8.7 billion from the business. The revelation was part of a three-day trial held between August
10 and 12, with 34 suspects involved in three separate cases, including Zhang Ningning – a key figure said to have helped Chau manage assets on the Chinese mainland. She was sentenced to seven years in prison and slapped with a
fine of RMB800,000. The court said that Chau had hired at least 283 Chinese intermediaries for his mainland operations since 2015 when he
started running multiple online betting platforms in the Philippines. Each of them was
required to invest HKD5 million in Chau’s company, and accomplish a monthly rolling turnover target of HKD50 million. The court stated that illegal cross-border payments amounting
to as much as RMB1.16 billion were also discovered, allowing the now-defunct company to profit at least RMB17 million. Alvin Chau was sentenced to 18 years behind bars for illegal gaming, criminal association, fraud, and money laundering in January 2023, several months after his arrest in Macau.
Sands China’s EBITDA reaches US$654 million in Q4 M 22 MARCH 2024
acau gaming operator Sands China has reported Adjusted Property EBITDA (earnings before interest, taxes, depreciation, and amortisation) of US$654 million in the fourth quarter of 2023, indicating a 3.6 per cent expansion over the previous three-
month period, according to quarterly results announced by parent company Las Vegas Sands. The company states that “low hold on rolling play in Macau
negatively impacted Adjusted Property EBITDA by US$40 million.” Total net revenues reached US$1.86 billion, up from US$1.78 billion in the third quarter. Compared to the fourth quarter of 2022, when the company’s operations were significantly affected by Macau’s pandemic restrictions, net revenues experienced a 323 per cent increase. Net income witnessed a quarter-to-quarter increase of 24.6 per cent, reaching US$288 million.
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