ICE 2024 PREVIEW DR Gaming Technology
Matt Broughton spoke with DRGT™ CEO: Jurgen De Munck, MD: Africa, Duncan Pollock, MD: Austria, Andreas Duller and MD: DRGT™ Online, Christophe Van Quathem about the forthcoming ICE 2024.
Matt: Gentlemen, thank you for your time. Can you tell us about some of the solutions you’ll be presenting at ICE 2024? Andreas: Well at G2E we launched our new-look web-based drReportsBI software; something I am proud to say was developed out of our offices in Graz, Austria. Subsequent to that launch, and following feedback from the Vegas show, and specifically our sister company Infiniti’s operations in Acapulco, as well as in Oostende and Dinant in Belgium, we have added some additional features and tweaked the UI somewhat in an effort to offer an even better experience for operators. These changes will be on show at ExCel. Christophe: Despite the fact that drReportsBI was launched in Las Vegas, and has only been rolled out to a select few casinos, and I reference the ‘smaller and smaller’ world Duncan alluded to just now, our European customers have already been asking a lot of questions about it and asking when they can get it. Key discussion points have already been
it’s 100% responsiveness, the fact that it is accessible from any mobile device and that there is really no need for any sort of technical assistance or know-how to install or operate it. It’s super intuitive, has some really easy search features, and even if I say so myself, it looks really good – you want to use it.
Matt: Jurgen, Christophe mentioned mobile devices; your drApp was also a hit at G2E so I’m guessing it’ll be on show at ICE too? Jurgen: Of course! Cashless, as you know, is ‘our thing’ and our App is a piece of tech I am extremely proud of. In fact, if you ask our Dev Team, they’d probably tell you a little too proud… and as a result too involved, ha ha! Nonetheless, its (Android and iOS) functionality continues to grow, and due to what I guess you could refer to as a modular design, it’s various features can be activated or de-activated depending on relevant jurisdictional legislation. In
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addition to the ability for players to now ‘connect’ their drApp to their EGM via an ever-changing QR code to affect fund transfers, check special offers and personalised jackpots they qualify for etc. and as such do away with the need for a physical player card, the App now has the functionality that allows players to top-up and cash-out their casino wallet directly from and to their bank card; a feature I know our South African customers will really appreciate. Duncan: Without a doubt. SA legislation allows for it, and as such due to its pivotal role as a regulatory leader on the continent I have no doubt that it will create some significant opportunities for us. It really is an extremely player-centric solution and one our customers started enquiring about directly after its launch.
Matt: Andreas and Christophe, you’ve been working extensively on a Player Kiosk, and I know there were some rather special new ‘Reel Bonus Games’ launched in Ireland and Belgium of late. Can you tell me more? Andreas: We, as you know, probably offer the world’s largest selection of jackpot configuration options on the planet with
our jackpots operating across numerous casinos the world over, either as local or wide-area progressives. The bulk of our success and the driver of the extensive options we are able to offer operators, and in turn their players, is due to the fact that they are ‘system driven’. What that means is that casino operators are now able to interrogate the game play data generated by our system and then use it to define or select any number of parameters and then literally develop (and design with the help of our drMedia Manager) their own jackpots. And do so on any machine as long as it runs SAS. Christophe: It is off of this tech that we developed the ‘Reel Bonus Games’ you referred to. Once the ‘Reel Bonus Games’ are installed players are automatically eligible for them as they play their favourite ‘primary game’. Then, whilst playing their favourite ‘primary game’, our drScreenUltra player interface shows their progress towards qualifying for the ‘Reel Bonus Game’ – it’s really all quite interactive, providing just another way to excite, surprise and delight players. Then once players have qualified, the actual ‘Reel Bonus Game’ itself is super fun and can be configured at the full discretion of the operator who can set the odds, manage the payable, select cash, loyalty points, raffle tickets of promotions credits as prizes, configure or present different games to different player tiers, and finally, just like our jackpots: use drMediaManager to design whatever theme they desire. We launched these in Ireland, and then rolled out two Festive Season themes in Belgium in December, all of which have been really well received by players. Andreas: .... and so we get to the kiosk, where a player is then able to use the drApp or their player card to redeem their ‘Reel Bonus Game’ winnings, or any others, or their loyalty points for cash, raffle tickets, restaurant or bar vouchers, or any other prizes or reward options an operator may see fit.
Visit DRGT AT booth S6-350
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