04 Innovation


Artisanal intelligence


An innovative new online platform called Bongard Connect is bringing “real convenience” to bakeries worldwide. Its interface, which allows operators to modify programs remotely, is proving to be exceptionally useful to the bakery sector


F 86 Aliworld


or more than 100 years, leading French bakery equipment manufacturer Bongard has combined


innovation with efficiency across its entire range, from deck ovens to equipment for mixing, proofing, and preservation. Te main aim is to provide


quality service and equipment adapted to the needs of its customers of all sizes – from artisan bakeries to major restaurants and hypermarkets – in more than 140 countries worldwide. To that end, they have come up with their most ambitious innovation yet. Called Bongard Connect, it's an online platform that allows customers and distributors to communicate with and control their entire fleet of Bongard equipment from anywhere, anytime, at the touch of a button, on their computer, tablet or smartphone. Key features of this new


‘artisanal intelligence personal assistant’ include remote control of equipment timings, usage, status and malfunctions, and diagnostics supplied by Bongard’s worldwide network of dealers to prevent problems before intervention. “Bongard Connect's interface


provides an overview of the different points of sales, with geolocation functions, visualization of equipment in use, technical information and configuration of each device,” says Maud Humbrecht, product manager at Bongard. “It offers optimized assistance


and reduces equipment downtime in the event of a breakdown. Te technician can remotely access details so they can diagnose issues and take control of the equipment to configure or troubleshoot it, all thanks to remote control,” she says. Te platform enables bakers and pastry chefs to create their own recipes directly online,


indicating all the steps for each piece of equipment, from kneading to baking the dough. It also allows bakers to


remotely modify the start time using an interface identical to the one found on the control panel of their oven, and set customized alerts relating to connection status, starts and production delays on the equipment in real time. “Te ability to modify programs remotely is very useful, and enabled me to cancel the oven start-up from home on a bank holiday when the bakery was closed: a real convenience,” says Aurélien Debeve, manager of the Au pain d'Auré artisan bakery in Corbehem, who has valued the Bongard brand for many years. “Te platform also brings


‘little extras’ to my business, such as the ability to view all my cooking operations for the day remotely and how the baking is distributed, enabling me to give advice to my team if I notice that there has been any mis-organization. “It also allows me to see what


time the baking starts when our baker works alone in the bakery during the night. Tis makes it possible to analyze the automatic start times more accurately and adapt them if necessary.” Additional benefits include providing bakers with


Maud Humbrecht, product manager at Bongard


feasibility studies, equipment recommendations, installation instructions, and explanations regarding usage. All data/ statistics are clearly displayed on dashboards in one place so users can analyse operations and optimize energy consumption – while being assured of data protection and provided with comprehensive export reports.


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