treatment levels, and 13 floors dedicated to critical and acute inpatient units. Poised for potential expansion to 490 patient beds, the hospital has 26 operating rooms, six cardiac catheterization and electrophysiology rooms, and numerous post- anesthesia care units. Tere are 340 doctors and 2,918 nurses and other workers, all dedicated to delivering more than 50 medical and surgical specialties. Te hospital is comprised of 15 institutes: Heart, Vascular & Toracic, Neurology, Digestive Disease, Eye, Respiratory, Critical Care, Oncology, Surgical Subspecialties, Medical Subspecialties, Emergency Medicine, Anesthesiology, Pathology & Laboratory Medicine, Imaging, Quality & Patient Safety and Research and Education. Behind the medical facilities, however, lie many
other critical needs. Among the most important of these is the need to provide high-quality catering services with fresh, nutritious food. In foodservice, the standards must be just as high as the quality of medical care. Currently, the hospital provides meals for approximately 400 patients and more than 2,000 caregivers daily. In addition, it offers banqueting and event services, which can accommodate up to 600 additional diners. “Te foodservice operations at Cleveland Clinic
Abu Dhabi are indeed extensive and cover a wide range of areas within the hospital,” says Khalil Abu Sair, Cleveland Clinic’s senior director operations. “We have 13 floors of inpatient units with approximately 400 beds, plus outpatient clinics, perioperative and procedural areas, specialized patient areas such as VIP and royal clinics and floors, as well as executive health and global patient lounges.” “Additionally, foodservice also caters to caregivers, and we have banquet and conference facilities including an auditorium, ballrooms, and meeting rooms in the hospital,” he adds. “Overall, the foodservice operations are designed to meet the diverse needs of patients, visitors, and staff, and to ensure that high-quality food and beverage services support our overall healthcare mission.”
All in the delivery To ensure high-quality food for inpatients and staff, the hospital partnered with meal delivery specialist Burlodge. With extensive experience providing food trolleys, carts, and trays for hospitals, schools, and prisons, Burlodge has been a leader in the field since its founding in 1984. Its team of food professionals and solution-driven engineers understands the daily operational details necessary for success.
Burlodge units are designed to integrate well with hospital workflows
Khalil Abu Sair, Cleveland Clinic Abu Dhabi
“Due to an increase in patient count, there was a
need to enhance patient experience with our unique à la carte menu and to maintain food temperature and safety,” explains Abu Sair. “We identified Burlodge to better meet the needs of our patients regarding both food safety and ease of delivery.” Burlodge has supplied a total of 12 Logiko Duo
heated and refrigerated tray delivery trolleys, each with a capacity of 24 trays, and two Logiko Uno units, each with a capacity of 12 trays. Tey are among the lightest and shortest trolleys on the market, and their design features a built-in air convected heating and cooling system. Tey are specifically for cook-serve and room service applications. At the Cleveland Clinic Abu Dhabi, these units are
crucial for maintaining strict temperature control, essential for both food safety and quality. Tey also provide the efficiency and reliability needed for intensive use in a healthcare setting. “Tey are essential tools in delivering safe and quality healthcare through nutrition,” says Abu Sair. “Burlodge units are designed to integrate well
with hospital workflows, making it easier for staff to handle and distribute meals efficiently. Tis enhances the overall operational efficiency of our foodservice department. It allows us to be flexible with patient procedures and meal timings. By standardizing meal delivery processes with Burlodge equipment, our operation benefits from improved workflow efficiency. Staff can focus more on patient care rather than logistics related to food delivery, leading to smoother operations and enhanced patient experience.” With its adaptable solutions and comprehensive
after-sales support, Burlodge has played a crucial role in reducing patient complaints, improving temperature and quality scores, and integrating seamlessly into the hospital's foodservice operation. Details matter in healthcare, and Burlodge understands that.
BRAND WATCH
1984 5
Burlodge was founded 40 years ago in the UK
Burlodge has operations in five countries in Europe and North America
Burlodge is committed to achieving net-zero emissions by 2045
2045
burlodge.com Aliworld 43
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