KEEP YOUR DRIVERS WO HOW YOUR TAXI FLEET CAN HELP YOUR COMMUNITY
If you work in the taxi industry, you will no doubt be concerned over the drop-off in passenger demand arising from the Coronavirus crisis. Work- places, schools, shops, pubs, restaurants and other local businesses are closing to help prevent the spread of Covid-19 in what can only be described as the greatest emergency of our time.
We all need to rally together to support our communities during this challeng- ing period. Taxi fleets are in a position to help. As we’ve seen in recent severe weather events, taxis can often step in to support the public over and beyond their day-to-day service – and the same is true here. Not all heroes wear capes – sometimes they drive cabs.
So, what can your taxi fleet do to help your community, whilst finding ways to keep your drivers working during the Covid-19 crisis?
HEALTHCARE WORKERS
For some people travel is absolutely essential during this crisis. Healthcare workers are at the frontline, working in challenging ad-hoc circumstances. Many will be pulled into work in differ- ent locations depending on demand and many will have difficulties commut- ing due to fatigue, irregular working hours and restricted public transport.
Taxis can provide safe and responsible direct routes home for these individu- als. Approach your health service, and
other local and regional medical institu- tions, with an emergency contract to bring medical staff to and from work during this critical period. iCabbi’s Business Solution will allow hospital administrators to easily manage the transport needs of their employees.
Your existing business account work will most likely be greatly reduced due to organisations opting for remote working. But what can you do to help support these customers in rolling-out and maintaining remote working strategies during the crisis?
BUSINESS ACCOUNTS
Companies may need transport to help employees bring hardware like printers or computer screens home with them, or maybe they need laptops to be deliv- ered to employees or brought for repair. While many companies are set up to work on the cloud, there are still some areas of business that require paper- work, such as signing legal contracts or cheques. And where some meetings are absolutely critical and must take place in person, businesses will be looking for modes of transport with the lowest pos- sible contact. Talk to your business account customers about what they need and let them know that you can be a conduit for them in a variety of ways and be open to their needs.
DELIVERIES
The more people stay in, the more goods they need to have delivered to their homes. This is putting massive operational pressure on delivery func- tions, which results in delays for customers. Your fleet is perfectly posi- tioned to help with this, across a number of different areas, and it is a great option for drivers who want zero contact with passengers during this time but would still like to help.
22 1. SUPERMARKET DELIVERIES
Try to order a food shop online right now and you will undoubtedly be given a warning sign to let you know that there are big delays on receiving orders due to huge demand and operational pressures to supply it. Taxis can help to ease the pressure.
Contact the regional management of supermarket chains to offer your fleet’s assistance to increase the supply of delivery transportation. Think about how you can make this model work for both the retail outlet and your drivers, for example, an agreed shift rather than trip fee, or a flat fee per delivery.
2. FAST FOOD DELIVERIES
Take-aways are in demand as more and more people go into social isolation. Can you create partnerships with local take-aways to bridge the vehicle sup- ply-gap in the short-term?
Of course, this may also be a good time to enter into a long term relationship by giving your customer-base an ‘all-n- one’ order-delivery service allowing them to choose from a range of local take-away options in one place. Caboodle is a new app for taxi fleets to do just that – coming soon to the iCab- bi Marketplace.
3. PHARMACEUTICAL DELIVERIES
Older people and people with underly- ing health conditions need to be especially careful about community contact and are being advised to
APRIL 2020
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