acceptors. Te idea of using a paper ticket instead of physical currency was almost unimaginable. While JCM didn’t invent TITO, we played a pivotal role in its evolution. When I joined the company, our bill validators already featured barcode-reading technology years before the TITO concept in gaming, and we were one of the four original companies designing thermal TITO printers for gaming machines. What’s especially meaningful to me is that JCM’s ticket printing and validation specifications ultimately became the industry standard used globally to this day.
It’s incredible to reflect on how a single innovation reshaped the entire casino experience, and even more rewarding to know that JCM helped lead that transformation.
What's key to JCM adapting its product management strategy to keep pace with technological advancements and market demands?
Te key to JCM’s ability to adapt its product management strategy lies in our commitment to listening to our customers and to the global gaming market. We’ve built a culture that embraces change and innovation, but we ground it in real-world feedback and data. Whether it’s emerging technologies, evolving regulatory environments, or shifting player behaviours, we constantly look forward to what the industry needs. Our product management teams work hand-in-hand with sales, engineering, and customer support to ensure we’re not just building what’s possible, but we’re building what’s needed, even if the customers don’t know it yet. Tat alignment allows us to move quickly, pivot when necessary, and deliver solutions that are both forward-thinking and practical. Ultimately, I would say it’s about staying curious, staying connected, and staying committed to delivering value to our customers. Tat mindset has helped JCM remain a trusted partner in gaming innovation for decades.
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