Events IAGA SUMMIT San Francisco 2019
Of course, any integrated resort built in the early 2020’s will have cutting-edge earthquake withstanding capabilities. It may be that resorts must create “safe zones” within resort buildings where patrons and staff can essentially flee during a catastrophic event. Japanese citizens are trained in earthquake survival, but guests from outside the country may not be.
Casino operators will also have to hone their mass- crowd control skills such that when opened, integrated resorts are safe not only from a construction basis, but also in terms of ingress (of emergency management and first responders) and egress (of patrons and employees). It will be a chaotic situation in a large, crowded space if hundreds of cellphones go off with earthquake or tsunami alerts at the same time.
Tere may come guidance in the lessons learned by Southern gaming operators during the Hurricane Katrina disaster, and also recent large-scale storms that have occurred in Macau. Water supplies for guests and even employees can be critical stock during such events, not to mention back-up energy supplies such as generators. As nearly self-contained cities in and of themselves, integrated resorts should be well-prepared in terms of not only storehouses of good and supplies in such an event, but also in terms of training employees and building design.
Also, immediate chaotic events will call for training of staff on how to handle emergent situations. It would be assumed that gaming regulators, law enforcement, emergency medical staff, and others should all have a table in these discussions and planning sessions.
Other risks that American gaming operators are confronting will be encountered in Japan as well. Obviously gaming devices must be tested and assured to be risk-free in terms of cheating and operational breakdowns. Any time credit cards and patron information is being obtained and potentially stored, even if not for reward card purposes, such data must be protected. Electronic payments and related payment processing security standards must be high, especially in a nation as highly technologically advanced as Japan. Terefore, data protection will be paramount, along with safely storing data in secure, disaster-resistant locations.
Tese are just some of the concerns that integrated resort operators should consider when and if they are lucky enough to do business in Japan. Because of the extremely well organized nature of Japanese government and society, and the very stable economy and infrastructure, these businesses should likely thrive. Casino operators, much like any business, must still be on guard and be prepared to handle any unexpected risks and issues that arise. Te gaming regulators can play an important role in this as well.
“Immediate chaotic events will call for training of staff on how to handle emergent situations. It would be assumed that gaming regulators, law enforcement, emergency medical staff, and others should all have a table in these discussions and planning sessions.”
IAGA
The International Association of Gaming Advisors (IAGA) will hold its 38th Annual International Gaming Summit June 4 - 6 at The Ritz Carlton Half Moon Bay in California
NEWSWIRE / INTERACTIVE / MARKET DATA P57
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