Insight
TALLINN, ESTONIA ECA Dealer Championship 2019
“There is always a great atmosphere at these events, but having our dealer win the competition in Montenegro last was year extra special. I think the experience gained by dealers attending this event is invaluable. They are competing against the best in Europe, and the energy boost and confidence is beneficial to all elements of our business.”
Tiina Siltanen, General Manager, Casino Helsinki.
as they raced through to the finals. Predominately a black jack shuffling product, the ShuffleStar has already proved a hit with operators in the UK and the ECA Dealer Championship was a perfect environment to rigorously test the machine in the hands of the best dealers in Europe.
Home to the EDC Champion from 2018, Casino Helsinki once more fielded a strong competitive team at this year’s event. “It’s a fabulous event in which to appreciate the amazing service our dealers deliver every day and enables us all to network with friends and colleagues from across the whole of Europe,” stated Tiina Siltanen, General Manager, Casino Helsinki.
“Tere is always a great atmosphere at these events, but having our dealer win the competition in Montenegro last was year extra special. I think the experience gained by dealers attending this event is invaluable. Tey are competing against the best in Europe, and the energy boost and confidence is beneficial to all elements of our business. We held our national competition attracting 12 candidates to participate at the national level, creating a very positive and competitive event that was enjoyed by all participants,” added Ms. Siltanen. “We have had a lot of success in the competition and we train especially hard for this event each year.”
P38 NEWSWIRE / INTERACTIVE / MARKET DATA
Summarising the effect of the competition on all its team members, Térèse Liljeqvist, General Manager and VP Marketing, Casino Cosmopol added: “Scandinavian countries have had great success at the EDC competition and it is with great pride that we continue to deliver the high service levels expected by our customers that drives our spirit of competition at this year's event. 'Creating Memories' is a service concept we have established within Casino Cosmopol that enables all our team members to follow clear expectations for behaviour and engagement with our customers.”
“Dealing has a high level of technical skill, but we are involved in the entertainment industry and we must treat our guests with the kind of world class entertainment experience that they're expecting from us. Competitions such as the ECA European Dealer Championship brings all those skills to the forefront and acknowledges the amazing work of dealers from across the whole fo Europe,” stated Ms. Liljeqvist.
Te ECA is grateful for the sponsors of the EDC: Scientific Games, Clarion Gaming, Dallmeier, Genesis Gaming, TCS, Matsui, Association of Gaming Equipment Manufacturers (AGEM), GPI Gaming, Abbiati, ICS Europe, CLS and CTC. Te 2020 European Dealer Championship will take place in Monaco hosted by the Société des Bains de Mer Monte-Carlo.
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