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gameLM CRM Conduet
Conduet, an AI-driven customer experience and operations partner for online sports betting and iGaming operators, is expanding its newly launched gameLM platform in Europe to improve operational efficiency and drive higher player retention and lifetime value.
gameLM can automatically resolve over 80 per cent of player enquiries in real- time, drastically reducing handle times. Available in multiple languages, it delivers accurate, compliant responses at
scale, lowers operational costs, improves efficiency, and frees human agents to focus on higher-value, more complex interactions. gameLM offers a nuanced understanding of player behaviour, regulatory requirements, and the real- world complexities of CX.
gameLM is delivered through a direct, low-friction PAM integration managed by Conduet and offers two core modules that operators can deploy independently or together: an AI-powered CoPilot that supports agents with real-time guidance, and a standalone AI agent designed to handle player enquiries end to end.
CAT:B3 AUTOMATED ROULETTE ETGs Spintec & Blueprint
Spintec and Blueprint are extremely excited to introduce a new product developed exclusively for the UK B3 market at the start of 2026. Tis fully certified automated roulette is the first mechanical roulette designed specifically for this category and the first one to successfully enter the UK B3 market with 12 installations.
It is built with the same pacing, features, and user experience that players already know from virtual roulette, however it is powered by a real mechanical wheel. Te result is a game that feels familiar yet entirely new: immersive, authentic, and engineered for high player satisfaction.
Te product is based on what players love about virtual roulettes in the B3 and B4 markets: the quick cycles, the intuitive pre-game spinner, and the smooth, predictable flow that keeps players engaged. Te authenticity and tactile appeal are added with a physical wheel that supports shorter game cycles, resulting in faster and more engaging roulette experience.
Spintec and Blueprint have also introduced Hotspot Roulette — a thrilling version of roulette that can be played instead of the standard game, featuring an impressive range of bet multipliers. While highly engaging for players, the game operates at a lower RTP than standard roulette, making it
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particularly attractive for operators as well.
Nadia Timofeev, Director of Operations at Blueprint Operations, is particularly pleased with the project: “Partnering with Spintec has let us create something genuinely exciting — a product that brings real casino energy into AGCs. We’ve put in the work, listened to the market, and built something that players love and operators are already seeing pay off in revenue and footfall. And this is just the start. Te roadmap ahead is packed with even more developments, and I can’t wait for what’s coming next.”
Erik Pegan, Product Manager at Spintec, added: “From the beginning, our vision was clear: bring true mechanical gameplay into a market where it had never existed. In the UK B3 sector, players had long experienced virtual roulette, but no one had ever delivered a mechanical alternative that met the same expectations for pace, engagement, and reliability. We took advantage of that gap and created something new and very exciting.”
Goran Sovilj, Global Sales Director at Spintec, said:” Te UK market is of strategic importance to us. We are proud to have already established a strong presence in the B3 segment and to be steadily expanding into the casino market, with larger ETG installations now operating in Aberdeen and Milton Keynes.”
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