whether it's gaming. It’s a fun environment.
Have you found moving roles within the Grosvenor Group challenging in terms of location?
No, I moved from Southampton to the north of England around 20 years ago. At Grosvenor you can pretty much get a transfer with any casino in the group. For me, I found the house that I wanted, picked the closest casino, and was transferred over. It was that easy. I’ve worked at different casinos in Leeds and Manchester, but home stays as home. And if you don't want to go somewhere, you'll never feel pressurised to do that.
Would you make a big change if the right opportunity came?
My children are at an age where they're probably going off to university in a couple of years. Maybe in four- or five-years things might change, but certainly not at the moment.
Is GM the ceiling for your career?
I know I'm going to be here for just a couple of years. I've only just moved to this casino. Is there a career ladder beyond this role? Yes, that
would be a regional operations director role. If I wanted to have a natural progression, I guess that would be the next step. But now, I'm very happy. In fact, I’m very, very happy.
When did you become a GM for the first time? And was it a big step?
A full -time position was about seven years ago. I was 34. And yes, it felt like a leap. Fortunately, it was at a casino I'd worked at before. So, the team, the customers and the business I knew well already. I think that probably eased me into the role. I think it wasn't as big a step as it could have been.
Do you see yourself working outside of the casino sector, or is the casino industry in your blood?
I don’t think I could get a normal job. No way I could work nine-to-five after this!
How important is diversity and inclusion in the role you currently hold - and in past roles? How have things changed?
I think when I was a trainee dealer, even then I had female managers. So, from day one, there's always been strong female leaders around me.
It never occurred to me that there were obstacles for women in the industry. I think if you are interested in progressing with growth, you can definitely make this into a rewarding career as a woman. I’d also say that we talk about diversity and inclusion throughout our interactions and, maybe because I'm a female, lots of teens are very comfortable talking to me. I’d also stress that this is a job in which you can be a mum and come back to work and have a career, I’m proof of that.
What's the most valuable thing you've learned from your career progression in gaming? What's the best advice you've been given?
I've had lots of advice over the years, most concerning work/life balance. To be successful at home and at work, you need to make sure that you're in the right place at the right time. I've always had a lot of support from a network of people within Grosvenor. Tat's probably coming into the business. Don't be afraid to reach out and use that support because we all need it sometimes.
I’d also tell people to ask questions, be open to learning, never stop experiencing new things, always ask for help when needed, and be genuine with yourself.
WIRE / PULSE / INSIGHT / REPORTS P49
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