Depending on the trip or component of the trip to be booked, different sections of the ANVR Traveller Terms and Conditions may apply: - the ANVR Package Travel Terms and Conditions; or -
the Linked Travel Arrangements Terms and Conditions (GRA Terms and Conditions); or
- the ANVR Booking Terms and Conditions in the case of a single travel service (e.g. only a flight or hotel reservation). If the ANVR Travel Terms and Conditions or GRA Terms and Conditions apply, the travel company must comply with the legal obligation to offer the traveller an insol- vency provision. This provision is often offered in the form of an insurance policy of the travel company and also forms part of the code of conduct for ANVR members. For business trips and MICE trips, there is only one insol- vency facility in the Netherlands. This guarantee is offered by SGR Zakelijk (see
www.SGRZ.nl). SGRZ provides an insolvency guarantee for all package travel agreements and linked travel arrangements concluded between trav- el companies and business clients. If your business travel agent also offers holidays, the travel company may, in addition, be a member of SGR or of another guarantee fund for holidays. However, SGR does not provide an insolvency guarantee to business clients.
In addition to insolvency obligations, the new law pro- vides that travel companies will also be subject to oth- er responsibilities and obligations. These obligations are usually related to the comprehensive consumer protec- tion within the EU Member States and also apply to busi- ness travel where no Framework Agreement has been concluded with the travel company. Bookings made with- out a framework agreement are therefore covered by consumer protection terms and conditions. If no Framework Agreement has been concluded and the ANVR Traveller Terms and Conditions apply instead of the ANVR Business Terms and Conditions, different rates may be charged by the business travel agent. A Framework Agreement leaves the parties free to further give content to these agreements on the basis of their own preferenc- es and related costs.
Whether you travel for business frequently or sever- al times a year, it is recommended to use the ANVR Framework Agreement in conjunction with the ANVR Business Terms and Conditions. This way, you are assured of a professional service that is in line with the business character of your trip and the agreements that apply to both parties are clearly formulated.
GDPR
The ANVR Business Terms and Conditions also provide for the new rules of the General Data Protection Regulation (GDPR). Your ANVR business travel agent is well informed of these rules; your business travel agent will ensure that your and your employees’ travel information is properly managed and used only for the purpose for which you have provided it. This is set out in the ANVR Business Terms and Conditions and the ANVR Traveller Terms and Conditions.
© ANVR 2018
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