ANVR Business Terms and Conditions


Introduction


These ANVR Business Terms and Conditions apply to all travel services provided by the travel company on the basis of a framework agreement. This may include the facilitation of tickets (tickets for airlines) on a regular basis, but also services facilitating overnight stays or other travel services.


Because the travel company offers and provides these services on a business like basis and on based on a framework agreement, the provisions of Title 7A of Book 7 of the Dutch Civil Code (package travel and linked travel arrangements) do not apply to the legal relationship between the travel company and the business client, but are exclusively governed by these Terms and Conditions.


In the event that a difference in meaning may exist between the Dutch-language version of the ANVR Business Terms and Conditions (“Zakelijke Voorwaarden”) and this translation, the Dutch-language version shall prevail.


Article 1. Applicability


1.1. These General Business Terms and Conditions govern the relationship between the travel company and its client(s).


1.2. These Business Terms and Conditions and the ex- clusions and/or limitations of the travel company’s liability included herein are also for the benefi t of the employees, agents, and intermediaries of the travel company.


1.3. The applicability of any general terms and condi- tions used by the client is explicitly excluded.


1.4. If and insofar as one or more provisions of these Business Terms and Conditions should confl ict with mandatory statutory provisions, the latter provi- sions shall be deemed to replace the relevant provi- sions or part of the provisions of the Business Terms and Conditions, without prejudice to the validity of the other provisions of these Business Terms and Conditions.


Article 2. Definitions


2.1. A travel company acts in the capacity of interme- diary.


2.2. Client: a legal entity or a natural person acting in the exercise of a profession or business and instructing the travel company to provide travel services.


2.3. Traveller: the person (persons) to whom one or more services are provided on the basis of the agreement concluded with the client.


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A travel company acts in the capacity of intermediary.


2.4. Travel Service Provider: the carrier, accommodation provider or other provider of travel services with which the client concludes an agreement for the provision of accommodation, transport or other ser- vices and which is responsible for the performance of these services, subject to its applicable terms and conditions.


2.5. For the purposes of these Business Terms and Con- ditions, written/in writing shall also include by electronic means.


2.6. Offer: The travel company’s proposal to the client to provide or cause to provide or to perform or cause to perform the services offered on behalf of the client.


2.7. Working days and offi ce hours: Monday through Friday from 9 a.m. to 5.30 p.m., unless clearly in- dicated otherwise by the travel company and with the exception of recognised public holidays.


2.8. Agreement: The agreement(s) concluded with the travel service provider(s) on the basis of the frame- work agreement and the agreement(s) concluded with the travel service provider(s) through the in- termediary of the travel company.


Article 3. Services


3.1. The services of the travel company relate to the pro- vision of information and advice on travel in the broadest sense, as well as mediating in the conclu- sion of agreements between the client and travel service providers.


3.2. If the travel company makes reservations on be- half of the client, it will be the client that enters into the agreement with the actual provider of the travel service, whereby the terms and conditions of the travel service provider shall apply and shall be accepted in advance by the client.


3.3. After the client has approved the offer, the travel company shall be authorised to conclude agree- ments with these travel service providers for and on behalf of the client.


Article 4. Conclusion of agreements


4.1. The agreement(s) between the client and travel service providers is/are concluded upon accep- tance of the travel company’s offer by the client. Acceptance may be either written or oral. Following acceptance, the client shall be bound by the agree- ment. If a confi rmation is provided by the travel company, this will constitute proof of the contents of the agreement.


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