Laboratory Products 39 Streamlined Customer Support System backs up Reliable Sample Tracking Software


Pro-curo Software Ltd has introduced a 24-hour customer service and support system which incorporates various channels of communication. Pro-curo Software Ltd has a high focus on providing excellent levels of support and this fresh approach ensures that customers are always able to reach their assigned technical support contact, even in the case of 24-hour laboratories or those in different time zones. The support system uses a combination of email, telephone, text message and live chat, keeping the process as efficient and pain free as possible. Users only speak with a single contact, who then interacts with separate departments within the company to ensure an issue is resolved.


“This approach is very new and no other software supplier provides it, mostly because it’s deemed too costly,” said Nik Hubbard, Technical Director at Pro-curo Software Ltd. “We know how important it is to have expert support available whenever our customers require it, and so feel that it is a worthwhile investment.”


This focus on customer support backs up Pro-curo Software Ltd’s innovative software solution, allowing customers to achieve and maintain a complete, auditable and easy to use system. Integrated label design and printing functions mean samples can be tracked and identified throughout storage locations. In life science institutions, especially those which incorporate the use of human material, the requirement to be able to name and trace samples is of vital importance. Pro-curo software reliably and affordably meets this increasingly pressing market need.


“In our research it is essential to track all of the material we hold, and Pro-curo software is the best means of achieving this that we have found,” said Steve Crane FIMBS MBA, Laboratory Manager at the Royal National Orthopaedic Hospital Trust, Middlesex. “The product is excellent but what lifts it above others is the personalised support we receive. We know that comments will be taken on board and that we’ll get a fast response. If it is ever not possible to achieve something immediately we are given an honest assessment of what can be done. We also know that system updates are influenced by our feedback to better meet our needs.”


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Digital Video System Success Extends to OEM


LabEye™ Digital Video System, from Two Square Science, has already proved its worth in the lab as a ready-to-implement multi-camera system. Imagine if you could have someone to watch your lab, process, and or equipment while you focused on completing your most critical work. A mutli-tasking partner ready to go when you need them LabEye™ performs multichannel visual process monitoring, chronicles your research in HD clarity, keeps your lab secure, and provides automation troubleshooting.


The LabEye™ OEM for Distek Inc dissolution equipment is the first of LabEye™ OEM models. The unique design mounts utilise the full potential of the LabEye™ with the Distek 7100 dissolution system. As distributor for both Two Square and Distek, Omicron Research Ltd is proud to be part of this, and further, collaborations.


MORE INFO. 123 ADVERTORIAL Stuart Introduces New High Capacity Shaking Incubator for Cell Culture Applications


The new SI600 high capacity shaking incubator for cell culture applications with built-in orbital shaker has a capacity of 115 litres - more than double that of the existing SI500 - and can accommodate up to six 2 litre Erlenmeyer flasks. Both of these benchtop systems are equipped with Biocote antimicrobial protection and are ideal for use in cell culture, especially suspension culture applications, with the larger SI600 supporting growing demands for larger scale production.


The SI600 incubator is designed for reliable, convenient operation. Like the SI500 it includes a unique retractable platform for effortless loading and unloading. Under normal use the platform is locked in place but can be drawn forward from the chamber to give easy to access to samples at the back.


Accurate maintenance of a stable and uniform temperature is essential for reliable results over extended periods. Microprocessor control delivers long-term temperature stability, with forced air circulation ensuring uniformity throughout the incubator. Separate control of temperature and shaker speed guards against accidental temperature adjustment, while USB enabled communication allows long term tracking of the incubator temperature.


Have you had a bath? New water baths from Stuart®


Equipment


Digital display and control Low level water sensor


A wide range of stainless steel accessory racks is available with angle-adjustable holders for 1.5ml, 15ml and 50ml sample tubes. These racks magnetically couple to the orbiting platform so require no tools to fix into place. Additionally, the flexible sample platform can accommodate a variety of flasks without the need to add tulip clamps or use tools to secure.


"With life scientists under pressure to scale up production of cell growth, the ability to use larger flasks in the new SI600 enables researchers to increase their chances of success by being able to produce more cells," said Rob Skehens, Marketing Director of Bibby Scientific.


"The SI range is also equipped with BioCote® antimicrobial protection technology. This is a silver ion treatment that helps to reduce levels of bacterial contamination in laboratory equipment, and helps users conform to the principles of good laboratory practice (GLP)."


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Easy clean with integrated drainage tap Choice of sizes, 6, 15 or 24L Polycarbonate lid supplied as standard BioCote®


Antimicrobial protection


Find out more!!!


Please scan the QR/Mobile Tag with your smartphone for more information


www.stuart-equipment.com


INTERNATIONAL LABMATE - APRIL 2013


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