Sector Focus
Canadian coffee chain opens
Canadian café and bake shop chain, Tim Hortons, is opening a new shop in Birmingham. Housed on the corner of
New Street and Lower Temple Street, the Birmingham location will be the first Tim Hortons restaurant to open in the Midlands. The brand was founded in
1964 by a professional ice hockey player of the same name. The chain boasts that eight out of 10 cups of coffee sold across Canada are served at Tim Hortons restaurants, with more than 5.3 million Canadians – approximately 15 per cent of the population – visit the café daily. Kevin Hydes, chief finance
and commercial officer of the Tim Hortons franchise in the UK, said: “Following the success of our recent restaurant openings across the UK, we can’t wait to bring a taste of Canada to the Midlands at our brand new restaurant and welcome new guests to Tim Hortons.”
Retail
Employees will always be critical to centre’s success
Touchwood operates within a competitive business environment, and in order to drive commercial success, we must continually enhance our offer to shoppers and retailers. At the centre of the work we
carry out to support this ambition sits our employees. They are a critical part of our success because it is only through their commitment, abilities and attitude that we can deliver on our business vision. Without them, Touchwood is just expensive wallpaper. I believe it is my responsibility
to manage people the right way, to provide opportunities to learn and grow, to provide a positive environment where people feel valued, accountable and that their opinion actually counts. Our team engagement strategy
is encapsulated by a new initiative. Together Works is an umbrella
programme that has driven changes to the working culture at Touchwood, but also gives our employees pride in their jobs and
Retail Therapy
By Tony Elvin General Manager, Touchwood
the confidence to develop. The initiative was created on
the back of employee research to gauge staff sentiment about their working environment and job role, and where we could improve. While many areas were
praised, others such as communication, culture, recognition and workloads were highlighted as issues. We launched the new initiative
at team events timed to suit the varied shift patterns in use at
Touchwood. We explained that Together Works was the centre’s practical response to what employees are asking for. We now hold regular team
forums and open meetings to exchange views and ideas between team members, supervisors and management, and ensure the positive working culture is supported. While the commercial success
of Touchwood continues to be something we are proud of, the impact of Together Works has been significant. We are now retaining higher numbers of employees than ever before, and have announced a record level of internal promotions and training opportunities. Absence days have been cut by a third and agency staffing costs have been slashed. Tangible rewards await
businesses that support, listen to and develop their employees. By doing so, companies will feel the benefit of a fully engaged workforce.
Cadbury chocolatiers create a spooky spider
To celebrate Hallowe’en, Cadbury World’s talented chocolatiers produced their spookiest creation yet – a giant chocolate spider. ‘Arachnochoc’ took Dawn
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Jenks and Gail Deeley two days to create and weighs in at an impressive 12 kilograms – the equivalent of 267 bars of standard Cadbury Dairy Milk. The eight-legged
creature sat on top a chocolate rock and features incredible attention to detail. Thousands of individual
hairs were carefully hand- piped all over his body and purple food colouring delicately applied to highlight the joints in his legs. The creature’s eyes were decorated with bright green edible glitter and
Scary: Gail Deeley and Dawn Jenks with the giant chocolate spider
his fangs glint in the light thanks to a subtle silver lustre. This latest work of art follows a host of impressive creations from the
team at Cadbury World. Expert chocolatiers from the attraction recently created a miniature
concert piano in celebration of the National Youth Orchestra of Great Britain’s performance at Symphony Hall in Birmingham and a chocolate recreation of Windsor Castle to commemorate the wedding of the Duke and Duchess of Sussex.
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