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if there is a supply chain problem which holds up your builder, that can become expensive. You can put your materials in here ahead of time and your builder can come and get them as needed. Some people also just want to declutter. We have an awful lot of sports equipment in storage. Some peo- ple also store collections.


How has your business evolved? Mark: We have evolved over four phases, we have expanded three times since 2014 and we have just completed our last phase. We are still working hard to create the business. We put a lot of focus on customer care and liaising with the customer because most people are storing some of their most treasured possessions with us. Being professional in what we do is very important to us.


How many businesses are on this site? On this estate we have Apollo IT, Dart- mouth Chiropractic Clinic, Ribeye boat builders, and Howdens Joinery. Our self storage business is only a small


part of the estate. The whole site here now employs about 30 people.


Talk us through your typical day as the business manager Jo. Jo: Every day is different. I take enquiries from customers over the phone and in person. Some cus- tomers come in to buy packaging for moving house, which is another thing we offer. For customers who are moving, we can also liaise with the movers, like the local removal company Burrows. I also make sure the premises are very clean and tidy and maintenance is up to date. The main thing I enjoy is meeting and chatting to customers – very often they are using our storage at a stressful time when a parent has died for example, or they are moving house or have separated from a partner. We try to make the whole process as easy as possible for them at a difficult time.


Why is it important to belong to the Self Storage Association? Mark: It’s really important as we are guided by their procedures


and principles. The association sets standards within the storage com- munity and we liaise with them. We are in contact with other members throughout the country and we go on conferences and site visits to other storage facilities throughout Europe enabling us to maintain and improve the standard of storage we offer, and to follow the self storage best practice guidelines.


You have a strong brand with an eye-catching colour scheme. Was that a conscious decision? Mark: Yes, it’s because it was all part of an industry standard. If you go to any major city it will have storage facilities like this, bigger obviously because of the numbers, but of the same standard and that’s the standard we work to.


What are you future plans for the whole estate including Dartmouth Self Storage? Mark: To carry on as we are doing. To organically grow the business and try to create employment and business opportunities for local people.


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www.ravenspring.co.uksales@ravenspring.co.uk Ford Road, Totnes Industrial Estate, Totnes, Devon TQ9 5LQ • 01803 867092


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