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because we are a multi-product supplier. A lot of volume goes through for sand, cement, plaster, plasterboard, timber and all that sort of stuff but equally we sell a lot of paint, screws, silicones and all type of finishing adhesives.


Do you find people in Dartmouth change their kitchens a lot? No, we don’t get much repeat business in that way because we fit them to last. Happily though, previous customers who have moved house or are doing another room such as a shower or wet room do come back to us time and again. I don’t think I’ve ever ripped out a kitchen that I have fitted!


How else have you expanded over the last 10 years? We’ve got bigger lorries and we employ more people, around 16. We also now sell mobility aids to help our aging population whether that be a grab rail in a bathroom or things to help with easy access into showers.


Has technology over the last 10 years helped you to run your business better? Modern computer systems work quite well for us in terms of our integrated stock control, accounts and web communications with suppliers. But there is a downside


to the internet, as people can now buy virtually everything we sell online. It’s more your second home owners who do, although we do find they usually come back to us in time because they have bought the wrong thing, or what they’ve bought online is rubbish. So what we offer is the best price we can, complete with proper service responsibility and backup when it’s needed.


What does the future hold for RGC, are there more plans to expand? We are pretty much at capacity here in Dartmouth so any expansion would probably have to be outside of Dartmouth. Whether we will get another branch at some point I don’t know. It would need to be on an industrial estate like this with access for big delivery lorries.


How many deliveries do you get a week? We probably get on average between six and 12 deliveries a day. That’s not all on artics, some are made by parcel delivery vans. As we are an independent firm we can buy from wherever we want, so if somebody comes in and says I want that purple unit that’s made by Burbidge we can research it and if we don’t already deal with that company then potentially we will deal with that company to


satisfy that order. The downside, from a logistical point of view, is you end up buying that unit from Burbidge and you buy that tap from somewhere else etc. so there can be 15 deliveries just for one person’s bathroom. But again, that’s all part of the personalised local service that people like.


Is Dartmouth a difficult location for big deliveries? We have to help out quite a lot of local builders because they or their customers have ordered something and it has come in on a wagon which is too big to get to the site. Trying to get anything bigger than a transit van through Above Town is just not going to happen. Once or twice or month we have a builder asking if their order can be dropped here ready for them to collect in their vans.


Ravenseye


What do you enjoy about your job? It’s a very varied job, no day is the same so I don’t get bored. I don’t mind whether I am sweeping the floor, driving the van, fitting a kitchen or even doing the paperwork! It’s a fantastic business and one which we will hopefully continue to build on and take from strength to strength.


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