Sector Focus
Business Travel
Sponsored by: Chiltern Railways
Chiltern Railways joint top DFT Franchise in National Rail Passenger Survey
By Lucy Evans Marketing Manager
Passengers have rated Chiltern Railways as the UK’s joint top DFT franchise operator when it comes to overall customer satisfaction, with a score of 92 per cent in Transport Focus’ National Rail Passenger Survey (NRPS). Local operator Chiltern, an
Arriva UK Trains company, also scored top of the DFT franchises for satisfaction with punctuality and reliability (90 per cent), satisfaction with how requests to station staff were handled (96 per cent) and satisfaction with car parking facilities (71 per cent).
‘The findings reinforce our commitment to providing a high quality passenger experience’
The National Rail Passenger
Survey which is commissioned by the independent consumer watchdog Transport Focus, represents the views of over 100,000 rail passengers on a broad spectrum of issues such as overall satisfaction and satisfaction with 30 specific aspects of service. Passenger opinions of network-wide train services are collected twice a year from a representative sample of journeys. Chiltern Railways managing
director, Dave Penney, said: “We are delighted that passengers have rated Chiltern as the UK’s top DFT franchise for overall satisfaction. What is just as pleasing is that we are also at the top of the table for satisfaction with punctuality and reliability, car parking and for requests made to our station staff. The findings reinforce our commitment to providing a high quality passenger experience.”
62 CHAMBERLINK September 2017
Solihull businesses join forces to offer Liftshare
Four of Solihull’s biggest job creators have joined forces to establish a staff car sharing scheme as part of their ongoing commitment to sustainability. Birmingham Airport, Birmingham Business Park,
Resorts World and The NEC, have created the ‘Birmingham Green Hub Liftshare’ scheme to ease traffic and parking congestion, promote sustainable travel and reduce single occupancy car journeys.
‘The new scheme will cut CO2 emissions and create cost savings for staff’
Working alongside the consortium’s other corporate
social responsibility initiatives, the new scheme will cut CO2 emissions and create cost savings for staff. Providing the workforce with a more sustainable transport option to access work is also hoped to attract new talent and help retain existing staff. Cllr Bob Sleigh, deputy mayor of the West Midlands,
said: “This is an excellent scheme. Not only does it help tackle congestion it also allows people to access jobs, which is a key objective of the West Midlands Combined Authority.” David Winstanley, chief operating officer, Birmingham Airport, said: “The Birmingham Green Hub Liftshare venture demonstrates how committed all four businesses are in working together and promoting sustainable travel patterns.”
Green hub: Cllr Bob Sleigh, David Winstanley, Toby Saul, Canmoor, Ian Bennett and Kathryn James
Kathryn James, managing director, NEC Group
Conventions and Exhibitions, said: “The events industry continues to make great strides in its positive contribution to a “greener” world, and as the UK’s number one venue, we believe we should lead by example and make a positive impact on the way people think and behave.” Ian Bennett, operations director, Resorts World, said:
“We’re delighted to be a part of this scheme - not only does it bring obvious benefits to our staff but it has the potential to offer real positive change for our local environment.”
Launch of low cost US flights
Primera Air, a new low cost airline, will start transatlantic flights to New York and Boston from Birmingham Airport in May 2018. The New York service will
depart from Birmingham daily, with the Boston flight departing on a Monday, Wednesday, Friday and Sunday. The airline will base its new
Pictured: Swift rollout: Mayor of the West Midlands Andy Street and WMCA lead for transport, Cllr Roger Lawrence
A swifter way to travel with smartcard scheme
Swift, the region’s travel smartcard, is set for another major rollout. The West Midlands Combined Authority (WMCA) which runs Swift
through its public transport arm Transport for West Midlands (TfWM) has announced three new schemes. Rail passengers travelling into the West Midlands from stations in neighbouring non-constituent local authorities will be able to use Swift from July. A pilot scheme using Swift on buses in non-constituent member Redditch is to begin in the autumn. And self-service kiosks issuing Swift cards with the holders photograph are to be rolled out across the region. The schemes were approved at a meeting of the WMCA, chaired by the mayor of the West Midlands Andy Street.
Airbus A321 Neos, configured with 16 premium economy seats and 182 economy seats, at Birmingham Airport. Passengers can also use the
Wi-Fi on board and the aircraft has full charging facilities for their devices. William Pearson, Birmingham Airport’s aviation director, said: “We are delighted to be entering in to a partnership with an additional transatlantic airline. “Primera is a low cost, low
fares airline that will appeal to all. With its offering of premium economy and economy seats it really does mean that America is just across the pond.”
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