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APPENDIX A ITEMS MEASURING THE DEPENDENT VARIABLES, RETURN ON INVESTMENT
Item ROI1
ROI4 ROI2 ROI5 ROI3 ROI6
Statement Return on investment Our division determines the Return on Investment on selected training programs.
The results of training programs are converted to a monetary benefit as part of our division's Return on Investment assessment.
As part of our division's Return on Investment assessment of training programs, level 4 evaluation data is also collected (business impact of training).
The total costs of the training program are deducted from the monetary benefits obtained through the training program as part of our division's Return on Investment assessment.
The effects of training are isolated from other factors that may have contributed to the results, as part of our division's Return on Investment assessment.
Our division also includes non-monetary benefits as additional evidence of the training program's success.
APPENDIX A
ITEMS MEASURING THE INDEPENDENT VARIABLES, ENTREPRENEURIAL ORIENTATION
Item Innovativeness7 Innovativeness2
Innovativeness4 Innovativeness8 Innovativeness3
Innovativeness1 Innovativeness5
Innovativeness3 Innovativeness6 Innovativeness9
Statement Factor 1: Innovativeness
Our training division places a strong emphasis on continuous improvement in products/ service delivery/processes.
Our training division places a strong emphasis on new and innovative products/ services/processes.
Our training division is continually pursuing new opportunities.
We have a widely held belief that innovation is an absolute necessity for the training division's future.
Our training division has increased the number of services/products offered during the past two years.
Our training division regularly introduces new services/products/processes.
Over the past few years, changes in our processes, services and product lines have been quite dramatic.
Our training division continuously seeks out new products/processes/services.
In our training division there is a strong relationship between the number of new ideas generated and the number of new ideas successfully implemented.
Our leaders seek to maximise value from opportunities without constraint to existing models, structures or resources.
THE IMPACT OF ENTREPRENEURIAL ORIENTATION ON THE PERCEIVED IMPLEMENTATION OF RETURN ON INVESTMENT IN CORPORATE TRAINING DIVISIONS OF SELECTED SOUTH AFRICAN BANKS