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service and
maintenance
GUIDE
QUICK
MAINTENANCE
HANDBOOK
DAIL
Y MAINTENANCE
1-1
FOR
GROUP
EXERCISE
CY
CLE
www.pulsefitness.com
REFER
TO YOUR
MAINTENANCE
3
FOR DET
AILED
INFORMA
TION,
DAIL
Y MAINTENANCE
135-21
2
DAIL
Y MAINTENANCE
Keep in touch Palm pilot
1
technology helps engineers see
instantly where clients need help
ls for
any si
gn of
dama
ge or
wear
in the
Check
peda
spindle.
ar or
fatigu
e.
Check
crank
arms
for a
ny sig
n of w
e
DAIL
Y MAINTENANCE
ge.
f wea
r or d
ama 6
Check
foots
traps
for an
y sign
o
DAIL
Y MAINTENANCE
order and that any repairs are done with
5
DAIL
Y MAINTENANCE Resin
minimum disruption to my members.”
4
Polish
Gledhill has a service contract with
Servicesport, which worked with him
over w
ith a
Clean
frame
with
a pap
er tow
el the
n c
during the set-up of the gym and which
resin
polish
.
on, ha
ndleb
ars an
d
Clean
with
a mild
soap
y solu
ti
MONTHL
Y MAINTENANCE
continues to maintain his equipment. He
saddle.
9
on tes
t. MAINTENANCE
Gener
al fun
cti
MONTHL
Y
believes the fl exibility Servicesport offers,
8
MONTHL
Y MAINTENANCE
both in terms of the type of contract and
7 Resin
Polish
the time slots available to carry out the
work, makes his job much easier.
ke cab
le.
He explains: “My gym opens at 10
Check
the b
ra
s for w
ear.
MAINTENANCE
Check
the b
rake p
ad
ROUTINE
o’clock, and the engineers are quite d re-ap
ply a
coat o
f
12
MAINTENANCE
Clean
the fl
ywhe
el and
frame
an
ROUTINE
happy to come in at eight to get
resin
polish
.
11
MAINTENANCE
TENSION STEM
ROUTINE
COLLAR LOCKNUT
the majority of the work done
10 BRAKE LEVER
before clients turn up. They’re
also very good at coming out 5.6
in th
e
he bra
ke cab
le, (se
e Sect
ion
straight away. I don’t have the
Repla
cemen
t of t
opera
tors m
anual
).
nsion
stem
lockn
ut is t
ight u
p aga
inst th
e
time or the expertise to do
Ensure
the te
ke lev
er.
e ope
rators collar a
nd br
a
ment,
(see
Sectio
n 5.4
in th
the work myself, so I need to
Brake
pad a
djust
manual).
know I can leave that side of Prevention Companies such as Pulse
things completely in their hands.” issue routine maintenance sheets
For Gideon Coe, fi tness manager at to help clients prevent problems
Wentworth Golf Club in Surrey, regular
maintenance is key to providing a full
service to his 2,400 members. “We’ve the way we work. He and the rest of including product manuals and
made it gym policy to keep all our the Precor service team make sure explanatory machine diagrams.
equipment in good working order, and any faults are diagnosed and repaired Mick Martin, service support manager
to do everything we can not to have ‘out promptly and effectively. They’re also at Pulse, says: “We know how much our
of order’ signs on machines at all,” he fl exible enough to help us carry out customers rely on their gym equipment
explains. “As a small but very busy club, minor repairs ourselves, like changing being in perfect working condition, and
we just can’t afford to take pieces of pedals or seats, if the need arises.” we pride ourselves on doing all we can to
equipment out of use. make this achievable. Although we invest
“In the past six years, we’ve only had
DO-IT-YOURSELF
a lot in our team of engineers, we realise
an ‘out of order’ notice up once, which Indeed, it seems that many service that providing our customers with good
is down to the joint effort put in by us providers are happy to let their clients working knowledge of their equipment –
and the Precor service team which we’ve take the reins for day-to-day and with the means to carry out minor
worked with for the past 10 years. Like maintenance and straightforward repairs, work – can only be a good thing. It
any piece of machinery, gym equipment provided they feel confident in doing so. helps ensure our customers have all the
doesn’t usually break down with no PTE has a next-day dispatch policy resources they need to get problems
warning, so we’re really hot on checking for simple service items such as resolved as quickly as possible.”
out any suspect noises or symptoms. pedals, pedal straps and saddles. MD Daniel Kearney, manager of Iveagh
“We always work with the same Graham Bertrand explains: “We’re very Fitness Club in Dublin, agrees: “We
service engineer, who knows us and conscious that down-time is costly – carry out daily checks on all our
even more so for independent clubs that equipment to make sure any potential
have a small volume of equipment – so problems are nipped in the bud. We’ve
we’re happy to direct them in carrying worked with Pulse for 10 years now
out easy maintenance jobs. and, in that time, have been able to keep
“We also guide our customers through disruption caused by equipment not
actions that should be carried out on working to a minimum.
a weekly and monthly basis to keep “As well as being able to do small
the machines in top condition between jobs ourselves, the big benefi t for us
services – dust is a devil to treadmills.” is the speed of response we get to a
Self-maintenance is seen as a big part call-out and the excellent relationship
of Pulse’s dedicated service contracts. we’ve built with their regional engineer
As well as providing a call-out service and service department. Their
Friendly service Service engineers, all 365 days of the year, its engineers knowledge, not only of the product but
like those at Precor, build a good take all new customers though a special of our specifi c issues with layout and
relationship with their local clients maintenance training programme infrastructure, helps provide a quick,
and provide a comprehensive toolkit, practical solution to most scenarios.”
44 Read Health Club Management online november/december 2009 © cybertrek 2009
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