service and
maintenance
AKI
OUD
T
OUT
.COM/MARIA
T
O
OCKPHO
© IST
Sarah Owen looks at how
equipment service providers
can work with independent
operators to ensure their
individual needs are met
S E R V I C E
uaranteed to sink the bodybuilding, the former Mr Britain
MINIMISING DOWN-TIME
G
hearts of gym managers is no stranger to the fi tness industry Gledhill continues: “For example, I have
and clients alike, an ‘out of and understands how much gym four treadmills; if one were out of order
order’ sign on a piece of members rely on their club providing a for a day or two, it would be a disaster.
equipment is never good news – but for consistently good service. My members expect to come here and
independent operators, the knock-on “My members have shown great be able to get straight on with their
effect can be far-reaching. loyalty to me, and so I have a training programme. If they weren’t able
Scott Gledhill from Cheshire set up responsibility to ensure the facilities to do that, it wouldn’t take long for them
his own gym, Ultimate Fitness, three I offer are as good as any big chain or to look elsewhere. I have to make sure
years ago. With a background in group,” he explains. all my equipment is in perfect working
november/december 2009 © cybertrek 2009 Read Health Club Management online 43
healthclubmanagement.co.uk/digital
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