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Not all Pack & Send customers are frozen dessert team players and absolute commitment from everyone.
fanatics though, and the Australian business already has “We are being very strict on our selection criteria for
supply contracts with global blue-chips, international franchisees. A minimum capital requirement of £100,000
shippers and major art and auction houses as well as is a key point, but more importantly, we need people who
servicing the core SME/SoHo market and the many ‘get’ the concept and buy into the ‘No Limits’ culture of the
individual online sellers doing business on eBay and other business as well as having an appreciation that every outlet
trading sites. and operator under the brand has an obligation to deliver
Despite the tough economic conditions in the UK at service excellence.”
present, the small business sector, and the SoHo segment For those who can demonstrate the drive, enthusiasm
particularly, is continuing to show growth. Additionally, the and management talent to progress through the
resilient expansion of consumer and business commerce recruitment process though, there are potentially rich
over the internet all means that the demand for retail rewards on offer.
packing and delivery services is set to continue to rise. “The granting of a licence to operate a Pack & Send
“If you have a fragile, large, awkward, or valuable item store licence isn’t a guarantee of commercial success,”
for shipping, there are very few options available other Mr Ryan says. “But by combining the business system, the
than investing time and money in personally accompanying power of the Pack & Send brand, and the knowledge and
the item from door-to-door – and this is rarely practical expertise of the business with an understanding of, and
or cost-effective! Pack & Send can resolve the issue at a relationship with, your local business community, it’s not
fraction of the cost, and with the care and attention that far off!
you would give the goods if you were transporting them “We have been stunned by the interest already shown
yourself,” Mr Fowles continues. in the proposition,” Mr Ryan continues. “And we now
“We pack any item securely, no matter how large or have several sites under active consideration for our next
fragile it is, and we manage the end-to-end transportation stores. We are very clear on the UK capacity for Pack &
in whatever time-frame is required. To some degree we do Send outlets, however, and have also prioritised some key
‘exactly what it says on the tin’, but with the UK’s largest locations for early development. Potential franchisees are
network of freight services at our disposal, nothing is too also encouraged by our strategic plan to invest in opening
Pack and Send
hard.” around a quarter of the store portfolio as in-house outlets.
The high quality service and personal attention that is “You must really love your ice cream to have it shipped
a key part of the Pack & Send ethos also supports the halfway around the globe. But as Pack & Send originated
Classifi cation:
higher margins and repeat business that is inherent in the in Australia, and is the leading retail freight business there, Retail packaging,
proposition. The UK team is very clear that the mix of it is no surprise that the strong brand that they have
freight forwarding
in-house and franchise outlets will ensure that the business developed meant that we were the rst choice when it
has robust systems and highly competitive supplier came to shipping from the UK.”
contracts whilst still having total focus on customer Pack & Send is now helping businesses and consumers
Investment level:
satisfaction. across the UK with more conventional requirements too.
£100,000 minimum
‘We are also very conscious of our obligation to ensure Its range of domestic and international courier services
that only those candidates who can demonstrate to and collection and custom packing solutions are ideal for
webSITE:
us that they have the drive, experience and same level transporting anything from spare parts to works of art.
www.packsend.co.uk
of passion for delivery of world class customer service For more details about becoming part of the Pack &
Email:
are considered,” explains Paul Jago, head of franchise Send story in the UK, people can call Mike Ryan, Paul
admin@packsend.co.uk
development. “Our obligation extends beyond the Jago or Tony Fowles on 0118 958 4628 or by email at
Phone:
individual and covers the entire international network.
admin@packsend.co.uk. The company’s website is at
0118 958 4628
Delivery of brand consistency on a global level requires
www.packsend.co.uk. ■
www.businessfranchise.com April 2009
BF128-129_pack & send_dpsApr09 x.indd 2 25/2/09 18:12:00
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