search.noResults

search.searching

note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
The Hub


Our events calendar is one of the most active in the country. For more information about Chamber Events and to book your place visit www.greaterbirminghamchambers.com and click on Events then Calendar where you’ll find full event and booking details.


International Tour d’Europe - Stockholm 2017 Time: Date:


00:00 - 23:59 31/05/2017


Venue: Radisson Blu Arlandia Hotel Division: Enterprise Europe Network


Brought to you by:


Documentation events Letters of Credit Time: Date:


09:15 - 16:30 12/04/2017


Venue: Chamber House Cost:


Import Essentials Time: Date:


09:15 - 16:30 11/05/2017


Venue: Chamber House Cost:


Export Documentation Time: Date:


09:15 - 16:30 15/06/2017


Venue: Chamber House Cost:


Letters of Credit Time: Date:


09:15 - 16:30 25/10/2017


Venue: Chamber House Division: Birmingham


Event in Focus


BABC Lunch with High Commissioner for Canada Time:


Date:


11:30 - 14:00 08/06/2017


Venue: Park Regis Cost:


Member Price: £25.00 Non-Member Price: £40.00


In 2017, Canada is celebrating the 150th anniversary of Confederation. Across the country, organisations and communities have started planning how to celebrate this major national milestone. Join the BABC Midlands and the High Commission of Canada for a


lunch. Janice Charette assumed her responsibilities as Canadian High Commissioner to the United Kingdom of Great Britain and Northern Ireland on 7 September 2016. Prior to this, she served as Clerk of the Privy Council and Secretary to the Cabinet from October 2014 to January 2016 where she served as the principal public service advisor to Canada’s Prime Minister in addition to her role as head of the public service. Previously, she was Deputy Clerk of the Privy Council and Associate Secretary to the Cabinet as well as Deputy Minister of Intergovernmental Affairs. In a career that has spanned eight ministries, Ms. Charette held senior


executive positions across files that included skills development, labour markets, immigration, citizenship, employment insurance, health and justice. Her early career included work in the Privy Council Office, finance, regulatory affairs, federal-provincial relations and in the Prime Minister’s office.


• Sponsorship is available, please contact l.hunt@babcmidlands.com


Member Price: £210.00 Non-Member Price: £230.00


Member Price: £210.00 Non-Member Price: £230.00


Future Faces Social Time: Date:


Venue: Aluna Cost:


Sponsored by:


17:30 - 20:00 27/04/2017


Member Price: £15.00 Non-Member Price: £15.00


ADVERTISEMENT FEATURE


How to build that customer first culture


In today’s economic climate, the Customer has a lot more power than they used to. It is now much easier for a customer to switch retailers without a lot of effort. Not only do they want a good product, good price and a great service, but they want an experience that is Fast, Friendly and Fun.


This mindset has to start with your own Culture. You cannot expect your employees to really treat your customers well, if you have not done the same to them. If you make your employees happy, they are more likely to speak to your customers with a happy frame of mind. Here are 3 ways in which you can enable this in your organisation without much capital expenditure:


1 Everyone in your organisation needs to understand where they fit into the Customer Journey. Right from the receptionist who answers the phone through to the delivery driver who delivers your products


2 You should be able to walk along the Customer Journey and see the touch points. For example, look at how people become aware of you, how they get to know you, like you and then trust you enough to buy from you.


3 Your KPIs and measurement’s need to reflect this thinking and so not only should you be measuring Sales Numbers, but you should also measure Customer Satisfaction and Complaints


If you would like more information about our products and services, visit www.NAConsulting.co.uk, Facebook/NA Consulting. YouTube/NA Consulting Ltd or email your query to Info@NAConsulting.co.uk


April 2017 CHAMBERLINK 35


Member Price: £210.00 Non-Member Price: £230.00


Future Faces Develop the career you want Time: Date:


17:30 - 20:30 06/04/2017


Venue: Deutsche Bank Cost:


In partnership with:


Member Price: £15.00 Non-Member Price: £15.00


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68