“WE EXPECT NOTHING IN RETURN – WE ARE PART OF THE COMMUNITY AND WOULD LIKE TO HELP EVERYONE IN IT IN ANY WAY WE CAN.”
with a person – we are pleased to give that variety of choice.’
Steve said: ‘I was outside the Dartmouth branch the other day and was asked by a passerby if I was the manager there – when I said I was the Local CEO the person told me they had fantastic service at the branch. This is not an uncommon event I’m happy to say!’ The Dartmouth branch of Natwest has more Dartmouth accounts than any other bank and their customer service record shows 97 percent of them are extremely happy with the service they receive. In another effort to give their customers the best service, from the end of November the Dartmouth Branch will be extending its normal opening hours – from Monday to Friday it will open 9am - 5pm, and on Saturdays will be open from 9am - 12.30pm. ‘We have made this choice – which has been supported by our staff – to extend our opening hours because it’s what our customers want,’ said Steve. ‘One of the things I love about my role is it does give some flexibility and we can make these decisions for the good of our customers.
‘We would like to hear from organisations and events where we can help. We expect nothing in return – we are part of the community and would like to help everyone in it in any way we can. Five staff including Alison and I were out at Regatta - we asked the committee to give us jobs to do, from putting out chairs to rattling collection tins – it was great fun and we were happy to be helping out. ‘The Community Force initiative last year gave £5,000 to local charitable causes – and this year there is £18,000 available. Anyone from the local community can go online and vote for the cause they wish to receive funds locally. We need the community’s input to make sure we are supporting the causes they support.’
Alison said: ‘The best thing about working here is we have a genuine feeling of camaraderie within the branch and local organisation – which only makes us work harder for each other and our customers.’
The Community Force website can be accessed by going to
www.natwest.com/communityforce, where you can read about and vote for the organisation you would like to support.u
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