OUR JOB
Dart about a new community initiative and why the bank’s Customer Charter is working for their customers. Natwest has in recent years set itself the task of becoming the most customer focused bank on the High Street thanks to its Customer Charter, which is independently reviewed every six months.
S And this month the bank’s Community Force initiative will
outh Devon’s Natwest Local CEO Steve Aldridge and Dartmouth branch manager Alison Bostock told By The
Steve Aldridge and Alison Bostock NATWEST BANK
Job
give its customers the opportunity to help local causes claim a part of an £18,000 pot in South Devon. Both these ‘big ideas’ are designed to connect the bank with its customers and make a positive difference wherever there is a Natwest.
The new role of Local CEO was created by the bank to ensure its branches were locally focussed and doing all they could to help their customers and community and Steve, who has worked for Natwest since 1979 said he was proud to be at the head of a group of branches who were so committed to helping him achieve that.
‘I look after 11 branches around the area, and have been in post for a couple of months,’ said the former City of London area manager, who moved to Devon 9 years ago. ‘It really is a pleasure to work with my colleagues, who are all bringing enthusiasm and professionalism to our efforts to bring the bank closer to the community.’ Alison Bostock, who has worked at the Dartmouth branch since 1980, said she and her staff were dedicated to working in a way which benefited their customers. ‘I certainly believe that you should treat others as you expect to be treated – in all areas of life,’ she said. ‘We take pride in helping others and doing the best job we can. When we do that we are helping people achieve their goals in life – a house purchase, a dream holiday or a canny investment – and that makes us feel good. ‘I brought up my family in this community and I like the fact that I can say hello to most of our customers as friends. We are part of this community which means we want to feel pride in the job we do for the customers. ‘We live in an age of technology, but people still want the personal touch a lot of the time. Although many people use our website, or our Iphone app or our phone banking, many people still want to deal direct
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