Franchisee of the month
Simon’s success
Simon Smith says Pack & Send is delivering success in the UK and as the company’s first franchisee in this country, he was a founding part of it
Global growth Simon’s Leeds-based business was the first franchised outlet for the chain, but it has been steadily followed by other franchised stores across the country including the London area. “We have a proven recipe for success,”
says Mike Ryan, UK chief executive, who has been working on launching and developing the business since 2007. “Over 120 outlets across Australia and New Zealand show we fill a gap in the market that major freight carriers cannot fully address. And our experience in the UK is that there is an even greater opportunity here. We have been stunned by the amount of interest shown in our services.” Simon who had heard about Pack &
bright and I wanted to be part of it,” he says. Happily, Simon was just the person that
Pack & Send was looking for to launch its UK franchise campaign. “We are very clear on our selection criteria,” says Mike Ryan. “A minimum capital requirement of around £100,000 is a key point, but even more importantly, we want people who get the concept and buy into the ‘no limits’ culture of the business and Simon obviously did.” Simon adds: “It’s still early days, but I’ve
already started thinking about opening a second store – Pack & Send is a winning formula.”
Simon Smith with a member of his team
to look at likely businesses – and found exactly the one he wanted. As a result, Simon, a former head of
W
marketing for a high-street retail franchise, went into business in December 2009 as the first UK franchisee of Pack & Send – the retail packaging and shipping solution provider that has been trading in Australia for almost 20 years.
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“I was really impressed by how dynamic and energetic everyone was. I came back convinced that Pack & Send’s future in the UK was very bright”
hen Simon Smith decided that he wanted to buy a franchise, he didn’t do things by halves. He went to Australia
Send from a business contact, says: “I had been in franchise management a while and liked to think that I knew a really good business proposition when I saw one. “Pack & Send ticked all the boxes for
me. I looked very carefully at the concept and the business model and eventually decided it was a unique opportunity to build a great business.” But first, Simon took a trip to Australia
to see Pack & Send franchises in action – and was pleased he had. “I was really impressed by how dynamic and energetic everyone was. I came back convinced that Pack & Send’s future in the UK was very
Freight services The company’s philosophy is: ‘We send anything, anywhere!’ and in the UK, Pack & Send offers over 30 different delivery services to a total of 220 countries including road, air and sea freight; professional packing, shipping and delivery services for business and online buyers and sellers; excess baggage- handling for students, backpackers and tourists; and packaging and delivery of delicate and valuable artworks and antiques. “It’s our ability to handle large, valuable,
awkward and fragile items which sets us apart from conventional carriers,” says Simon. “And there is no shortage of demand in this country.” He adds: “The secret is knowing how to
pack things properly.” To join Simon in the Pack & Send
franchisee team, contact the franchise department on 0118 9584628 or email
franchises@packsend.co.uk. n
In BrIef
Name: Simon Smith Previous occupation: Head of marketing for a retail franchise Location: Leeds Visit:
www.packsend.co.uk
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