Rail Business Awards 2010 Preview


which has doubled over the last 10 years. Also, a key objective was to make best use of the station buildings, now more than 150 years old, enhance the heritage features and improve the immediate environs of the station where possible.


AUDLEY END – J MURPHY & SONS


J Murphy & Sons was the principal contactor at Audley End station and responsible for ensuring it fully complied with the Disability Discrimination Act, as part of Network Rail’s Access for All programme. Following completion of the project, passengers with impaired mobility and visibility are able to use both platforms safely, and negotiate their route round the station using the footbridges, lifts and staircases. New waiting facilities and platform


shelters have improved the aesthetics and overall environment at the station, as has the provision of signage, lighting, CCTV, a PA system, fencing and railings. The improved facilities and access have ensured that Audley End station has made travel easier and more convenient for passengers.


HAYMARKET HUB – NEXUS AND 42ND STREET REALTY Nexus, which owns and manages the Tyne and Wear Metro, worked with a private developer to rebuild a key city centre station, fully exploiting the site’s potential for retail and office space. The completed £22m development is an engineering masterpiece created in a challenging city centre location without serious inconvenience to the six million passengers who use Haymarket each year. Nexus, a public body, spent less that £1m


supporting the development, but has obtained a completely rebuilt station, worth more than £6m, with new amenities at street level and underground, improving passengers services with new escalator access, better information and a bright new image.


SUNDERLAND – NEXUS Nexus, which owns the Tyne and Wear Metro, invested £7m to transform platforms at Sunderland. It is now unrecognisable from the grim space once branded the worst city station in Britain. Nexus paid for the project, despite neither owning nor managing Sunderland, and used a revolutionary new funding route – converting hypothetical savings in future DfT revenue subsidy into a capital grant. A unique partnership between Nexus,


Network Rail and Northern Trains was the key to success. Engineers used new materials and techniques to work in innovative ways with three artists solving the huge challenges involved in creating a remarkable city gateway, like no other station in Britain.


NEWRY – TRANSLINK The new railway station at Newry, Northern Ireland by Translink NI Railways is a multi- award winning project, providing a station building with state-of-the-art passenger facilities for the first time at the cross-border location in its 100-year history. The project has received design awards from the Royal Society of Ulster Architects and The Royal Institute of Architects in Ireland, together with awards from the Royal Institute of Chartered Surveyors (Community Benefits), the Construction Employers Federation (Construction Excellence), the Association of Landscape Contractors Ireland (Award of Merit) and is currently short-listed in the 2010 Civic Trust Awards.


MERSEYRAIL


Merseryrail has implemented a simple, tangible and staff-led Fast Lane customer service initiative across its stations and train services. The initiative has noticeably impacted the perception and experience of passengers, giving the staff the chance to collate best practices of excellent customer service on trains and stations, turning them into a standard for others to emulate. The programme has created higher


involvement of staff, celebrating their professionalism, craftsmanship and pride in their job.


HALIFAX – NORTHERN RAIL Over the last 12 months, Halifax station has been transformed from the ‘disgrace’ that prompted a newspaper campaign, to a bright modern transport interchange. The striking new glazed entrance imaginatively integrates with the existing Victorian structure. The dark and dismal interior has been replaced with a bright and welcoming environment for passengers. The station is now a fitting gateway to Calderdale’s largest town. Northern, Network Rail and West Yorkshire


PTE’s partnership has improved every aspect of the passengers’ experience through the station from arrival, to buying a ticket and boarding the train.


OXFORD – FIRST GREAT WESTERN


Oxford station has been transformed, thanks to a First Great Western programme of


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Barnstaple


Audley End


Haymarket Hub


Sunderland


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