Railnews Internal Communications of the year


Nexus


Docklands Light Railway


Northern Rail


First Hull Trains


FIRST HULL TRAINS Just over a year ago First Hull Trains appointed a new general manager who, on assessing internal communications at the time, felt that there was room for improvement. The executive team set about formalising systems and working more closely with staff to deliver internal communications processes, and to ensure systems were fit for purpose. The first thing the team did was to form a


cross-organisation representative team called, the Your Voice working group. This group would be the catalyst for driving change. Its job was to shape the strategy going forward. The company, based in Hull city centre, employs 100 staff and carries more than 720,000 passengers each year on its 90 services each week.


ALSTOM TRANSPORT


In the 12 months to April 2010, workplace Page twelve


Lorol


accidents incurred by Alstom UK employees that resulted in lost time from work represented 62 per cent of all lost time accidents incurred by Alstom Group maintenance employees. A comprehensive communications


campaign bringing safety to the forefront of daily activities, from top management to shop floor, gives a clear message that Alstom cares for its employees’ well-being by putting safety at the heart of everything it does. Utilising existing, well-established communications channels, the campaign has contributed to a monthly downward trend in lost time accidents, equating to a 35 per cent reduction over the period April to October.


LOROL


Communication within Lorol has been transformed over the last year, from an unstructured practice carried out as a secondary activity, to a key business


process with dedicated resources. Lorol has developed a specific communication plan and delivered that plan to support its huge change agenda.


The efficiency and effectiveness of its internal communication programme this year has supported staff to play their role to the full in the transformation of London Overground into a modern metro style railway.


NORTHERN RAIL At the start of 2009, Northern Rail’s focus was to improve the customer experience for the hundreds of thousands of people who travel on its trains every day. To support this goal, it created a campaign to engage the hearts and minds of its people, and to showcase the examples of outstanding customer service its employees deliver for its customers. Its answer was to introduce Northern Stars, the Northern way to recognise and


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