Supplier Excellence of the year ALSTOM TRANSPORT


In just 15 months, Alstom carried out, in- house at its West Coast Traincare Centre in Manchester, the 1.5 million-mile heavy overhaul (H2) of the 52 nine-car Pendolino fleet for Virgin Trains.


This is one of the most intensively used fleets in the world, covering 16.5 million miles per year. At peak production, one entire train was fully overhauled every seven days, having had 19,000 parts replaced. Thanks to careful planning, skilled teams and a close working relationship with the customer, Alstom has achieved this major programme with no impact on the daily availability of the fleet for Virgin.


CHEMIST ON CALL Alstom Transport


Continuous innovation is a key aim for Chemist On Call. Its new website offers clients health and well-being features, as well as fulfilling the safety requirements of the Railway Group Standard. Not satisfied with having the only online medication checking service for more than seven years, Chemist On Call has listened to its stakeholders and incorporated ‘must haves’ and ‘nice to haves’ at no extra cost. The individuals enter all medication in one place for review by the pharmacist, the client receives a copy of every check automatically and has real-time access to reports ranging from KPI to health informatics.


WHITEBRIDGE CONSULTANCY Whitebridge Consultancy is an organisational development consultancy that was awarded a training contract in support of the Passenger Information During Disruption (PIDD) project. Its workshop, focusing on prioritised planning, began in October 2010. Delegate evaluations record the learning


Whitebridge Consultancy


as ‘very useful’ for their workplace and the Whitebridge facilitator as ‘very good’ to ‘excellent’. Demonstrating its commitment to the success of the project, Whitebridge has upgraded its delegate materials to a unique, fold-out design, and created a dedicated website for delegates to continue to stay in touch with the ideas emerging from the workshops.


NATIONAL RAIL ENQUIRIES National Rail Enquiries (NRE) provides real-time passenger train running information and has a current customer base numbering 15 million. The total number of contacts through all NRE’s information channels, which reached


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