Pipeline Awareness for Emergency Responders and Community Officials (RP 1162)
begin to provide helpful resources and infor- mation.
Remember, when you call the 24-hour emer-
gency phone number on a marker sign, you will speak with someone at the pipeline oper- ator’s Control Center, the heart of pipeline op- erations. In an emergency, the Control Center can dispatch personnel, shut down the pipeline and begin to isolate the source of the leak.
FIGURE A.19 Pipeline Control Centers are available 24 hours a day and seven days a week.
waRNING—As an emergency responder, you can gain valuable time by being prepared to communicate as much information as possible to the pipeline operator about the current incident.
• Call-back number, contact name (usually the Incident Commander)
• Detailed location of the emergency, including state, county, town, high- way, street or road, or marker post numbers
• Type of emergency: fire, leak, vapor • When incident was reported locally • Any injuries • Other officials on site: police, fire, medical • Property damage • Surrounding exposures or environmentally sensitive areas • Any special conditions: nearby school, hospital, prison, railroad, etc. • Local conditions: weather, terrain
Each pipeline operator maintains an emergency response plan that outlines
the roles and responsibilities of company, contractor, and local response per- sonnel. Contact your local pipeline operator(s) to learn more about the pipeline systems and specific response plans regarding your area of jurisdic- tion.
Incident Response Guidelines
Information is critical in the early moments of any hazardous materials inci- dent, including pipeline releases. Calling the 24-hour pipeline emergency phone number on a nearby pipeline marker sign, contacting the appropriate emergency response agency, consulting the DOT 2008 Emergency Response Guidebook or calling CHEMTREC are four steps which may provide more details, product-specific hazard information, and initial response guidance.
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