EDITOR’S COMMENT Jack Cheeseman


Congratulations and celebrations!


This has been a year like no other. 14 W


elcome to this month’s ERT Awards special edition!


The ERT Awards is the leading


ceremony in the industry bringing together retailers and suppliers to celebrate and recognise excellence in electrical retail. This was the thirteenth year of the Awards and while we couldn’t gather together in London like usual, we thought it


was incredibly important to still hold this event despite the difficulties of the past year, to bring everyone together and share successes and good news. For the first time ever, the Awards


was a live-streamed ceremony hosted on the ERT Awards website – the perfect platform for everyone to enjoy the same event but from the comfort of their own home.


Who won what?


Over the page you’ll see all the winners’ profiles from the ERT Awards 2020. Borshch Electric, based in the West Midlands,


picked up the coveted Turning Point Award (awarded to the retailer that demonstrates initiative and proven positive adaptation to their business model). Throughout the course


RETAILER AWARDS


Turning Point Award: Borshch Electric Highly Commended: Herbert Todd & Son


Best Independent Consumer Electronics Retailer: Powerhouse (Jersey Electrical)


Best Independent Domestic Appliance Retailer: Marks Electrical


Best Independent Electrical Retailer Website: RDO


Sales Excellence Award: Wendy Jordan at Abbey Appliances


Never before have retailers been forced to close their shop doors, and at the start of last year there were a lot of questions and concerns. It’s been a year of many ups and downs with a lot of changes to the rules and restrictions – nobody knows what’s around the corner. However, over the past year


we’ve heard great success stories from retailers up and down the country really going the extra mile. They’ve been going above and beyond to reach and serve their loyal customers during these trying times. It’s this – and lots more – that we celebrate at the ERT Awards


of last year, Borshch introduced a huge kitchen showroom to its newest flagship store; the retailer’s game-changing activities impressed this year’s judges. Best Independent Consumer Electronics


Retailer went to Powerhouse (Jersey Electrical), while Best Independent Electrical Retailer Website was picked up by RDO (www.rdo.co.uk). Meanwhile, in the category for Best Independent Domestic Appliances Retailer,


SUPPLIER AWARDS


Sales Representative Award: Jonathan Stretch at Beko/Blomberg Highly Commended: Meena Toor at Humax UK


Training Provider Award: Samsung TV/AV Training Team Highly Commended: Miele


Best Supplier Customer Service: Pik-a-Pak & Statesman Appliances Highly Commended: Samsung


Best New Product – Consumer Electronics: LG Electronics – the LG C9 OLED TV


Highly Commended: Samsung Q950TS TV


Best New Product – Major Domestic Appliances: Liebherr – the Monolith EKB 9471 refrigerator and EGN 9171 freezer Highly Commended: MTD30P washing machine, Montpellier


Best New Product – Small Domestic Appliances: Miele – the Triflex HX1 3-in- 1 Cordless Vacuum Cleaner Highly Commended: the AIRSTORM1 2-in- 1 Cordless Pet Vacuum Cleaner from Ewbank


Email the editor at jackcheeseman@ertonline.co.uk What do you think ?


and I would like to say a huge thank you to everyone that tuned in to watch and participate! I really hope you enjoyed it! Thanks also to the brilliant Ian Moore hosting the afternoon! Huge congratulations to all of


this year’s winners and highly commended! And thank you to everyone that took the time to enter the Awards. Winning one of the prestigious ERT trophies is a huge achievement and one that certainly propels winners above their competition. Fingers crossed, next year we can


all catch up in person and toast to what would hopefully have been a strong and successful 2021!


Leicester-based Marks Electrical was the winner. The trophy for the Sales Excellence Award


this year went to Wendy Jordan from Abbey Appliances, in Evesham, Worcestershire. On the supplier side, Jonathan Stretch at


Beko/Blomberg received this year’s Sales Representative Award, while Best Supplier Customer Service went to Pik-a-Pak & Statesman Appliances and the Training Provider Award was picked up by the Samsung TV/AV Training Team.


January 2021 ertonline.co.uk


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40