COVER STORY


 Kevin iley in one-to-one coaching session “Nick and I were often covering the


same roles, both of us getting involved in finance, H, operations and so on. Kevin suggested we concentrate on separate areas of the business. Now, I manage sales and the Client Service Team whilst Nick heads up operations. Before, clients weren’t always sure who to go to, now they know who to approach for each specific element of business. “Taking Kevin’s advice has completely


revolutionised our efficiency. Nick and I had both been feeling worn down and actually quite frustrated – I’d certainly lost my passion for the business. With Kevin’s advice and guidance, we restructured our team, putting two new people in customer service and promoting internally a new Operations Manager. Doing this has meant we’re less involved in the day-to-day business with more time to focus on our strategy and growth.


“Kevin’s also been coaching our


Operations Manager, who now has the potential to step up if Nick wishes to spend less time in the business in the future. We also have team leaders and assistants at all three sites, as well as an Operational Co-ordinator who liaises with our Client Services Team. In the short term, it was imperative we had this team in place due to COVID-19. Protecting our team at each site through bubbles and shift patterns was essential as our workload increased, but now we’re set up with a team that can take the business forward in the long term.”


Delivering results “Both of us are open and honest enough to say our business is dramatically different since working with ActionCOACH. Our team is better, our roles have changed, and just look at our continued growth.


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